Games & Apps Will Not Start

Hey, what is the error code exactly? It could be an installation problem, in that case you might want to reinstall windows. Take a look at this article if you need help reinstalling windows: Search results for 'how to reinstall windows' - Microsoft Support

If none of the above solutions worked, I suggest you try the alternatives listed below.

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, you'll see three options:

- Select the option to keep your games and apps so that they are not deleted, make sure you know your email and password as they will be removed from the console and you will need to add them again.

- If the above option does not work, try the alternative below.

Try to update your console offline by following the instructions below.


https://support.xbox.com/en-US/help.../system-update-solution/offline-system-update

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Given the problem you are having, I suggest you try the solutions below, please.

Solution 1:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

After removing the account follow the procedure below.

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Now add your account again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

Solution 3:

Press the Xbox button on your controller.

Go to Settings.

Select Network.

Select Network Settings.

Select Advanced Network Settings.

Select DNS Settings.

Select Manual and enter the following:

Primary 8.8.8.8

Secondary 8.8.4.4

*Thank you in advance for contacting the community, I hope this can help you.

Hi,

EA games have to be launched directly via the EA in order to play them. If you launch them on the Xbox App, the EA app will need to run as well to launch the game. This is standard practice with PC launchers.

For example I own Mass Effect purchased via Steam. But, even if I launch it with Steam, it still loads the EA app. In which case I just launch it from the EA app instead.

Hi,

yea I know. When I start a Ubisoft game via steam, the Ubisoft launcher starts. It does not start automatically the moment I start steam.

However, for the XBOX app the EA launcher will start as soon as I start the xbox app, not once I start an EA game.

Right now I don't even have an EA game installed (not via xbox, not outside of it). The EA app only starts if I open the XBOX app.

The webpage you directed me to shows a Games app button and says, "To edit your avatar, start the Games app."

The Games app doesn't have a way to change the gamer pic - hence me starting this topic.