Games/apps 'taking too long to load' Plus downloads stopping

I'm having the same issue right now. I do the hard reset, that usually fixes for a little bit.

Glad to hear that! You're welcome.

Thank you!

The first solution helped immediately. I may have questions later on, but for now I have no problems.

Thank you again!

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern before trying a reset.

Solution 1. Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

Solution 2. I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

try taking the game back to the shop or try installing the game offline that might go a bit quicker