Games and dlc disappearing from my xbox one

Discus and support Games and dlc disappearing from my xbox one in XBoX Games and Apps to solve the problem; I buy a lot of games, so I often have to uninstall them to make room for more. However, recently they simply aren't in my games and apps section. I... Discussion in 'XBoX Games and Apps' started by Coach pancake, Dec 13, 2020.

  1. Coach pancake
    Coach pancake Guest

    Games and dlc disappearing from my xbox one


    I buy a lot of games, so I often have to uninstall them to make room for more. However, recently they simply aren't in my games and apps section. I know my way around my xbox, and know how to check dlc and where uninstalled games are, but they simply aren't
    there. i know i had them and even have play time on them for my account. I go to check the store, and even there it acts like i have never owned them. this has happened for rainbow six siege, The Cod BO3 dlc zombies chronicles, and for battlefield five.

    :)
     
    Coach pancake, Dec 13, 2020
    #1
  2. Keuleman Win User

    DLC disappear after Installation / problems with moving content

    Did a complete reset, did not keep games and Apps, installed Ark, downloaden a DLC. DLC disappears from the list of installed items after some seconds.
  3. TimothyLopez1 Win User

    My game was deleted

    I have a similar issue. I liked one of the games i got for free on GamePass. Ended up purchasing the extended edition with the DLC's. And now the game disappeared. I can find my saves, but the game app? Nope. Game completely disappeared. Now, to redownload
    66gb and hope the saves are read properly.
  4. bree666 Win User

    My games are disappearing from my xbox one

    Hi they are all installed games. My storage size reflects that they are no longer on the hard drive as well both times. The first time it happened I performed a hard reset, when that didn't do anything I did a factory reset and set everything back up,
    but it still happened again this second time. I tried removing and adding my account but it's still showing my games are not on my hard drive and it's reflected on the storage size as well. I haven't lost access to them, they are still on my account and ready
    to download I just don't want them disappearing from my hard drive on my Xbox in the first place.
  5. bree666 Win User

    My games are disappearing from my xbox one

    I've been trying to contact support for days. I keep getting a general run around when I am able to connect with some one. They suggest a hard reset, which I try, but still the storage size stays the same (which indicates the games are no longer on my
    hard drive) and the games are still missing on my Xbox. They suggested a factory reset which I performed the last time they had all disappeared and after I downloaded everything again, it still happened this second time so it didn't really help the issue from
    occurring again. I'm just not sure what to do and it's frustrating.
  6. Gaeihc Win User

    My games are disappearing from my xbox one

    The hard reset doesn't solve the issue. My kids downloaded 3 game extensions, 2 for The Sims 4 and 1 for Forza Horizon 4 and at first only the Sims extensions worked normally but it took a day for the Forza one to start working. But within 2 days all 3
    game extensions became unavailable though they do show as having downloaded. Meanwhile, of course, the credit card has been debited for all 3 games.
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Games and dlc disappearing from my xbox one

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