Games and Apps won't open

Hey there!

I can see that since posting, you've
recently unlocked achievements and have been able to generally access Xbox Live content. Are you still experiencing issues or are you good to go now?

Let us know!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Hi I still can't get on the app

I have the same issue. I have no idea what the problem is and I've tried dozens of troubleshooting. This is unacceptable!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Make sure that you're also physically located in UK, Chris.

Also, I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Hi belze57,

There's a lot of possible reasons you're unable to open the Xbox app. One of which is having a corrupted app file. To help you resolve this concern, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove conflicts with an app from Microsoft Store.

Click here

Step 2: Reset Xbox app from Settings.

1. Click Start and click Settings.
2. Select System. Select Apps & features.
3. Find the Xbox app and click Advanced options.
4. Click Reset. Restart your device so that the changes can take effect. Launch the Xbox app.
   

Step 3: Delete temporary files.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Kindly update us with the results.