Games and Apps will NOT load

Drag151 · Apr 10, 2017

Hello everyone!

I am kind of new to the Xbox One, I just bought one not even 6 months ago. Everything has been working fine until recently. I tried to access my Games and apps section to view my games, but it does not work. I have selected the "games" tab under the "Games
and apps" section, but it does not load. It sits there with the loading ring and it does nothing. It seems like it is trying to load my games in but it will just sit here with this ring until the xbox turns off from sitting idle for so long. I have tried hard
restarting it, and I unplugged it for 30 seconds as well, but nothing worked. I can still play the games I have, and that includes 2 that are digitally downloaded. But I can not access the list of installed games on my xbox. Has anyone ever heard of this? Or
does anyone know of a fix? Thank you so much in advance!!

:)

Freshmanpete · Apr 10, 2017

Games and apps

It goes to the xbox dashboard but it won't let play a game either one from a disc or saved on my console. It also won't play apps

street2234 · Apr 10, 2017

Games and apps

Check if your console its on instant on or energy saving,in instant on mode your console keeps a little bit of energy to download games and start faster if you dont let the console to shut off properly you can even damage the console
hard drive.

Mister Cizl · Apr 11, 2017

Hey Drag151! Since you've already tried a reset of the console, you may want to give a

factory reset a shot. Try that and let me know how it goes!

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XBF Crystal P

Hi there,

Thanks for reaching out.

If you are game sharing, the setting will need to be applied on the new Xbox.

Check out this article :
How to designate an Xbox One console
as your home Xbox

Try this and let us know the results.

DeaDKinG305

It might be the way your account is set up in your account settings, or the way your Nintendo switch account may be set up.

If you cant fix it try to contact Xbox support: https://support.xbox.com

DakkaRaptor

Hi there. Sadly this is a hardware fault that has exsisted since day one. What happens is that the drive wont read certain disks and then refuse to read ones it used to later. The only 4 things that might help would be to either remove your account and
re add it again. Press and hold the power button for 30 seconds or when it turns off this will clear cache then turn back on. Uninstall and reinstall the game. Or do a soft reset of xbox and select to keep games and apps. If none of these help its the hardware.
I hope this helps in some way and hope you are safe and well during these difficult times.

Whiteleaf2012

Which game doesn't work? Games are taken off the service every month.

RubenFabian1

I got a error saying to sign in but im on my account that had the gamepass on it but it still wont let me play gamepass games and when i check the game is still on gamepass

Games and Apps will NOT load