Games and Apps will not download - do not even go to que

Hi Mister CiZi

I think we are closing in on things - tonight I set up my original Xbox One and wired it using a fresh Ethernet cable straight to my Billion 7800n gateway.

So we had different hardware with a direct connection to my router. Unfortunately the store still refuses to download anything (ie it does not make it to the que or anything).

At this point I am thinking it is either my router has a problem or there is a problem with my account or some setting got changed on the Xbox servers. I visited my internet provider as well (I work close to their head office) and had a long chat with their
tech guys and they suggested it is probably not a speed issue as mine is the same as the majority of their customers with Xbox (Australian internet is pretty bad although it is being upgraded Nationally at the moment).

I am going to look into the router issue further and see what I can do there - if you or the Support team have any thoughts that would be good.

I should mention that my connection for games I have installed is pretty good, chat is working well and my Xbox is continuing to update those games I have installed so it remains confined to downloads from the store.

My guess if it is not an account issue or server glitch is that the latest update may have been too advanced for my old router - total speculation of course but little really remains from my end.

Illogical checked my privacy settings and that said it was unrestricted - do you know of any other setting on the Xbox that would stop the store from downloading content.

Thanks again for all your suggestions and your ongoing help.

Cheers Simon

What fixed this exact issue for me was to connect my console to my phones hotspot for a few mins without downloading anything and then switch back to your internet. I was able to download games and apps after that and now everything works fine. I would suggest
doing this.

Hey Simon J X! Are you connecting to your network using a wired or wireless connection? if possible, please post up your

detailed network statistics so we can take a look. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi Mister CiZi

I think we are closing in on things - tonight I set up my original Xbox One and wired it using a fresh Ethernet cable straight to my Billion 7800n gateway.

So we had different hardware with a direct connection to my router. Unfortunately the store still refuses to download anything (ie it does not make it to the que or anything).

At this point I am thinking it is either my router has a problem or there is a problem with my account or some setting got changed on the Xbox servers. I visited my internet provider as well (I work close to their head office) and had a long chat with their
tech guys and they suggested it is probably not a speed issue as mine is the same as the majority of their customers with Xbox (Australian internet is pretty bad although it is being upgraded Nationally at the moment).

I am going to look into the router issue further and see what I can do there - if you or the Support team have any thoughts that would be good.

I should mention that my connection for games I have installed is pretty good, chat is working well and my Xbox is continuing to update those games I have installed so it remains confined to downloads from the store.

My guess if it is not an account issue or server glitch is that the latest update may have been too advanced for my old router - total speculation of course but little really remains from my end.

Illogical checked my privacy settings and that said it was unrestricted - do you know of any other setting on the Xbox that would stop the store from downloading content.

Thanks again for all your suggestions and your ongoing help.

Cheers Simon

Thanks again for getting back to me Mr Cizl I will what I can re increasing the speed. Also I did look to install via website but was unsure how to do this - can you give some hints on the process.

I will try what I can this evening - it will night. Time for you so hopefully you will get an update tomorrow.

Again I really appreciate you taking the time to look at this problem I am having

Simon

I'm having the exact same problem