games and apps not downloading

XBF Nestor S · Oct 23, 2018

Hey Firefly thanks for the reply!

If the Network Stats do not improve we suggest giving
Port Forwarding a shot since this would help the connection stabilize. For assistance with this process reach out to the ISP since they have the information regarding the router. Give it a shot and let us know if we can further assist with this or any other
issue or inquiry!

Firefly1984 · Nov 2, 2018

Hi Again,

Port Forwarding did not do the trick.

I tried connecting my XBOX to my workplace, and download speed was off the chart...

The problem it seems is my ISP's 4G network.

I Tried connecting my xbox to my ISP's 4G network using my mobile device as a Mobile Hotspot, and the download speed was still below 1 KBs.

However if I did the same thing connecting my xbox to my ISP's 4G network using my mobile device as a Mobile Hotspot and connected my Mobile to VPN , it worked like a charm.

so I'm currently trying to get my ISP to figure out what the hell is going on, with their 4G network. ( My guess is that they blocked some of the ports)

XBF Crystal P

Hi there Andymcat,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with the insider program.

I recommend to report this problem using the Xbox Insider Hub app so we can investigate it further:

On your console, install the
Xbox
Insider Hubapp (if you don’t already have it).
Hold down the
Xboxbutton on the controller.
On the power menu, select
Report a problem.
Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games,
software, hardware, or accessories when you encountered the problem.

Hope this helps. Let us know.

XBF Leslie D

Hi there!

Thanks for reaching out! I'm sorry to hear about the issue with downloading any games and apps on your Xbox.

Since it was mentioned that you've done a few troubleshooting steps. I would recommend to do a

Soft Factory Reset. This will reset your Xbox but keeping
your games and apps. Afterwards check to see if it resolved the downloading problem

Side Note:
It is very
important to make sure you have a secure network connection and know the primary email/password to the account before resetting the Xbox.

You can also report this problem using the Xbox Insider Hub app so we can investigate it further:

On your console, install the Xbox Insider Hub app (if you don’t already have it).

Hold down the Xbox button on the controller.

On the power menu, select Report a problem.

Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games, software, hardware, or accessories when you encountered the problem.

Hope this helps.

leoneairlie

My son is having great difficulty in loading his games..

Keeps telling him that who loaded the app or game ...

Any suggestions..

andymcat

Hello ,

Thank you for keeping us updated. Is this issue occurring on an Xbox One or Xbox 360? Is this issue occurring with all games and applications or only a few? Which country is the console in? If the console is an Xbox One, is the console enrolled in the

Xbox Insider program? Be sure to let us know the results!

Hi,

I have an Xbox one x in the UK and I am enrolled in the insider program. It is happening with all apps and games. I purchased the games two days ago from the store.

Many Thanks

Andy

andymcat

hi, have you tried to power cycle your xbox?

Yes and checked my internet connection which is ok. Also checked xbox live and all is normal. However when I click on the failed download it tell there is a malfunction with xbox live.

Thanks

games and apps not downloading