Games and apps dissappeared from queue

Hello there @thekingofjoker, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I'm trying to download from the Microsoft store but each time I start the download it just dissappears from the queue but all the Resource packs. And for the trouble shooting I have restarted my xbox, changed the wifi, unplugged it then plugged it back in and every time I go to attempt the download it starts to work the afew minutes later the game disappeared from the queue and doesn't appear in my downloaded games.

I reformatted it on my pc and then when put into the console it was detected before dissappearing again.

When console detected the drive did it reformat the drive for Games and Apps?

This is the first game update that ive had in the last few days and it was for PUBG and as I done what you had asked a couple of days ago I was hoping to find it in the queue.

Alas this was not the case but again I had to refresh the page with both triggers and y to get it to show up in the queue.

Im assuming that somthin in the last system update is causing this and I hope they set a fix out for it because it was working before the last update.

Thanks for the suggestion though.

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.