Gamertag Still hasn’t changed but I’ve been charged

Hi,

be sure to check what it shows at your transactions on your account, to see if the purchase for the gamertag change itself was indeed completed or if it was cancelled due to the error that the Gamertag was already taken.

You should be able to see any past orders here:

https://account.microsoft.com/billing/orders

If you did pay for the change, but you still can see the new gamertag anywhere then you might want to contact Xbox Support (via Phone), they will be the only ones that are able to look into your account etc. You can contact them via https://support.xbox.com/contact-us

If the payment was cancelled or refunded then you may want to try and change your gamertag again.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello NotYourZeph, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify this error or the change of your Gamertag.

To effectively clarify this issue, you need to contact Microsoft support directly via chat so that they can help you.

Hey again, my gamer tag still hasn’t changed, and I’ve definitely been charged.

Yeah i’ve checked the purchase history and it hasn’t come up on there yet but I was still charged the for the game and I cant refund it because I don’t have anything to refund I just got charged for nothing

Hi,

and don't wonder if ithows the new Gt and next time you log in it shows the old again or both(!).

That could all happen during that week depending on what server you are playing ! ^^