Gamertag not connected to email.

Context:

About a year ago, I starting playing "Minecraft: Windows 10 Edition" under the gamertag "AfterStoryYT"

Problem:

I was presented with the option to create a new account under the same email, but I had already created the user "AfterStoryYT" under the email. I was wondering if I was able to recover the gamertag, as it still exists in the XBOX
database (feel free to search the gamertag I have stated) and I would like to get it back for personal reasons. There was 3 things brought for the account (through BUYCRAFT) but it did not affect the account.

I currently use a different account as I have had this problem for over 6 months, just never really went around looking for answers.

There is also another gamertag connected to the email as I decided to create a new account under the email "AfterStoryYT" was on ().

:)

 

Windows Live ID Issue!

To remove that gamertag that is connected to your 'main' email (Microsoft Account), just change the connected gamertag connected to a new Microsoft account.

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So first free up your 'correct' email address by moving the connected gamertag to a new Microsoft Account

and after that you should be able to change the 'email' (Microsoft Account) for your main gamertag to your 'correct' email address (Microsoft Account)

 

changing email connected to gamertag

You see, there are three email addresses in the Xbox system for every account.

A) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. There's only one Microsoft Account for every Gamertag, and only one Gamertag for every Microsoft Account. If that addresse
no longer works or is wrong, you can keep using it until you have time to contact Xbox Support support.xbox.com/contact-us for help with your account. You can check or change
that on your console with Settings | Account | --> --> Account Security | fib and say you have a new addresse ready | and your current Microsoft Account addresse will appear at right.

B) The alternate email address is where password reset messages go. You can see that at
account.live.com/summarypage.aspx and change that by selecting Edit Security Info there or at
account.live.com/ManageAssocIds

C) The billing contact email address is where billing statements go. You can see & change that at
http://xbox.com/accounts by choosing Billing Contact Information or on the console with Settings | Account --> --> Account Security | Billing Information

B & C can be the same. Ideally, A should not be B or C but that often happens.

 

Try these steps in this link. See if this helps if not please let us know.

https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-accou...

 

Hi there,

when you encounter the issue that for some reason a second gamertag (Xbox Live Account) was created on an email address then it';s best to contact Xbox Support via Phone or Microsoft Support Chat they will be able to double if the two Xbox Live Accounts
are indeed connected to the same email address (Microsoft Account) and should also be able to advise on the steps to be taken on how to fix the issue.

To contact Xbox Support use Contact Us | Xbox Support

Let us know the results