Gamertag Not Allowed - Kids Show

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First I'm sorry you're having this problem.

Answering your question, this problem is happening, as there cannot be identical Gamertags, but the new system allows, due to the ID that is added to the name, such as SpongeBob#6085

If you are on Xbox one to change your Gamertag, follow the instructions below.

Press the Xbox button on your controller and select System > Settings > Personalization > My profile > Personalize profile.

Select your Gamertag, select it again to enter a new Gamertag, or select one from the suggested list.

*You can check this procedure on the official Microsoft website.

https://support.microsoft.com/en-us/topic/chang...

To change your Gamertag from your computer, just access the link below, and choose the name of your choice.

https://social.xbox.com/changegamertag

Has he been in another family pack? Suggest you contact a LIVE Agent. go to
http://xbox.com - sign in there if you can - then go to
http://support.xbox.com/contact-us?xr=footnav#0:3 Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

Hey JILLYFER916, we may not need phone support's help on this one just yet! What's the exact message you get when he tries to play online?

It's up to the parents to control what the kid is allowed playing. The companies already set the recommended age and there is nothing else they can do about it just like adult websites, they clearly show that you have to be 18+ but there is no way to control
if the person is really 18+. Also preventing your kid from playing such games isn't really the answer.

Be a good parent, advice, be supportive and show love for your kid, be sure that no matter what the kid plays/watches, they will be much better people.

No they dont have the same appeal.