Gamertag Lost

Discus and support Gamertag Lost in XBoX on Consoles to solve the problem; Dear Community, last weekend i noticed that my gamertag "neoxx91" is not connected to my microsoft account anymore. I got a new empty gamertag... Discussion in 'XBoX on Consoles' started by Felix Kappen, Feb 5, 2018.

  1. Felix Kappen
    Felix Kappen Guest

    Gamertag Lost


    Dear Community,

    last weekend i noticed that my gamertag "neoxx91" is not connected to my microsoft account anymore. I got a new empty gamertag "KugelDiamant82" - i never choosen this - and it is empty, no games, no points, no saved games.

    Where is my gamertag and how can i get it back? And how is this working? I mean i have a strong password and 2nd factor authentication.

    Thanks for reply and help!

    kindest regards

    felix

    :)
     
    Felix Kappen, Feb 5, 2018
    #1
  2. Zetec Andy
    Zetec Andy Guest
    Whats this lot worth?

    No the games great, ive given up with the xbox since microshaft lost my gamertag and gamer score in there system on friday night.
     
    Zetec Andy, Feb 5, 2018
    #2
  3. hirushu
    hirushu Guest
    Lost Gamertag

    I was also at about 6 - 8k gs.....
     
    hirushu, Feb 5, 2018
    #3
  4. Geth
    Geth Guest

    Gamertag Lost

    You will most likely need to call Xbox customer support directly for this issue.

    People here can't gain direct access to account information or details.
     
    Geth, Feb 5, 2018
    #4
  5. HAZMAT RADIO
    HAZMAT RADIO Guest
    You'll see a new gamer tag like that when you sign in with a new account. Since you stated that there are no games or gamer score, that's another indication that you've signed in with the wrong sign in email address that's not associated with the Neo gamer
    tag.

    You can contact Xbox Support and give them your gamer tag and they will send out a security/verification code to the phone/email you have setup on your account. Without that code, they won't be able to see your account info.

    You can review this article as well -
    https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution
     
    HAZMAT RADIO, Nov 1, 2018
    #5
  6. onyxishere Win User

    Lost Gamertags

    Unless your tags are still on the console, contacting support is the only way that you can get that info. However, seeing as how you're deaf I have found the hearing impaired number for you. Once you're able to answer some account specific questions, they'll
    give you the info. Good luck.

    Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102
  7. Geth Win User

    Gamertag Lost

    You will most likely need to call Xbox customer support directly for this issue.

    People here can't gain direct access to account information or details.
  8. Miss Portia Win User

    Lost Gamertag

    Unfortunately that is not possible via the forums. We would recommend calling our Phone Support team for further assistance:

    support.xbox.com/contact-us
  9. hirushu Win User

    Lost Gamertag

    I was also at about 6 - 8k gs.....
  10. KrisFarrell Win User

    gamertag lost

    You cant use the same email address on two different Xbox Accounts.

    As previously stated you would have to pass security for support to assist you with this issue. This is to protect users information and accounts from being stolen. If you cant remember what info you put on the account and cant verify you are the account
    holder, then unfortunately you will not be able to access the account. Also, to access your bank account details you need to know some security info, if you know this they yes obviously you can access your bank account. But if you didnt know your info do you
    think the bank would let you access the account? No they wouldnt. Same system applies here.
Thema:

Gamertag Lost

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