Gamertag is wrong

ThinTunic4 · Oct 11, 2014

I had an account on my boyfriends xbox and when I tried to download my profile using my email address it comes up with this gamertag not my actual one and it doesn't have the details of my actual account. Anyone any ideas how to get my correct details?
Thanks

:)

kernal69er · Oct 11, 2014

Anyone notice the sign in being slower since the update?

Yea it is terribly slow
And I noticed the gamertag picture is wrong
Example, my pic is the zombie character
But when it finally signs me in, it's shows a flower picture for my gamertag in the top corner. But if I click on my gamertag up there , it shows the zombie
Same if I play a game like SW BF, at the end of the match it shows gamertag pics for the top 3 positions. And if I'm one of them or my son it shows the wrong picture

DeathlikeSun · Oct 11, 2014

Wrong Gamertag

It doesn't matter, you can still play it on your profile, it will be the same.

ABAxStorm · Oct 11, 2014

Hello ThinTunic,

Are you using the E-Mail address associated with your Xbox account? If not, that is the reason for the new account.

ThinTunic4 · Oct 11, 2014

I only have one hotmail email address so it has to be the same one!

onyxishere · Oct 31, 2018

Sounds like you may have accidentally created a gamertag overtop your existing one. This happens sometimes and is easily fixed. You'll need to create a new dummy email address (remember to write the info down) and then move the gamertag to the new address
using the details listed in the link below.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Smwutches

Also, you would only receive a forced gamertag change if the tag violates the code of conduct. Since yours doesn't, the enforcement team wouldn't issue a change anyway.

ABAxStorm

Hello ThinTunic,

Are you using the E-Mail address associated with your Xbox account? If not, that is the reason for the new account.

Mattahaeus

yeah, it's what i thought.

thank you for your answer, i'll try to do that when the support will be open.

OmarLinares

Means the email you used when creating the profile is different, or when you create it it was misspelled. In your console go to SETTINGS--ACCOUNT--ACCOUNT SECURITY . Try to check the email that will be listed there and compare letter by letter, once you
confirm the one showing on the account, sign in with that email, it does not matters if maybe the email is 1 or 2 letters short than the one you intended to add at the time of the creation, if the email is on the xbox account then it exists for Microsoft.
The password, will be the same one you entered when you created the account so no problem with that....

STRYK3R9431

I made a typo and can't even revert it back because it costs money to change?
[Mod Removed - Inappropriate] I doubt that its not possible to just rewind it. There should be an option to revert it back within 15 minutes if you made a typo or something like that. Really unsatisfying "solution".

Gamertag is wrong