Gamertag is not associated with account

Discus and support Gamertag is not associated with account in XBoX on Consoles to solve the problem; Removed my profile from my Xbox One. Logged back in and my Gamertag is not coming up. If I search for it under find friends, I see it. How do I... Discussion in 'XBoX on Consoles' started by JOHNRYAN2008, Apr 5, 2020.

  1. JOHNRYAN2008
    JOHNRYAN2008 Guest

    Gamertag is not associated with account


    Removed my profile from my Xbox One. Logged back in and my Gamertag is not coming up. If I search for it under find friends, I see it. How do I associate it back to my login. It is not showing on xbox.com either.

    Thanks

    John D,.

    :)
     
    JOHNRYAN2008, Apr 5, 2020
    #1
  2. WPAK Win User

    Account associated to a Gamertag?

    Hi there,

    i'm afraid there is no way to reset the account. Are you sure you are using the correct email address + password for her account? What for example happens when you login at xbox.com with those details, does it show her gamertag? If it doesnt show her gamertag
    try the steps shown here on try to find what the email address is that is connected to her gamertag:

    support.xbox.com/.../forgot-microsoft-account-solution

    If you can't use any of the steps mentioned I advise you to contact Xbox Support so they can take a more indepth look, they are able to see what the email address is for a certain gamertag, but they will ask a few questions to verify ownership.

    The reason why you can't access Settings - Account is because an account needs to be signed in in order to access it.
  3. onyxishere Win User

    Account associated to a Gamertag?

    Sorry to hear it. That error code suggests an incorrect email or password or two-step verification is interfering with the login process.

    Try the steps at this link

    support.xbox.com/.../error-code-8015d002
  4. ManuF Win User

    Account associated to a Gamertag?

    Hi, unfortunately I already tried that help page but I don't have a 2-step verification, and I can normally access my MS email address (so no pw issue either)

    * is there a way to "reset" the account associated to my daughter (or any), gamertag?

    * why can't I access Settings -> Account ?

    Thanks everyone for your help!
  5. Edocsil 2020 Win User

    microsoft gamertag not working

    This does suggest Microsoft account is associated with the wrong email. What I would do is on the Xbox with the Gamertag you believe is the right one is check the E-mail address associated with it. A Gamertag is associated with a Microsoft Account but
    the E-mail address that is associated with a Microsoft Account\E-mail address can change. Hope that helps and makes sense.
  6. onyxishere Win User

    What all carries over if I migrate my gamertag to a different Live account?

    If you just want to associate your tag with another email address then everything will go with it. All items are associated with the gamertag, not the email address. Here's a link for you to follow on how to switch the email associated with the gamertag.

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account

    Good luck.
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