Gamertag hasn't changed

Dakota Filer · Jul 7, 2022

I tried to change my gamertag nearing a week a ago and I have since been charged yet there is no change to my username. Now i’m a student so that 15 bucks could come in handy elsewhere if it’s not going to change. What can I do or who do I talk to about this problem?

Cheers heaps!!

:)

bowski477

If your GT hasn't changed that long after purchase you will need to contact phone/chat support at support.xbox.com/contact-us

Brandon Benwell

So you're saying that I paid for a gamertag change from Microsoft that once the 360 servers shut down will be removed...? Wow Microsoft. That's cold. I think the Gamertag policy should be voided because clearly 12 characters isn't enough for a username if I can't use my desired one.

Lucas Lauer

Hello, Dakota. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Where did you change your gamertag? On your console? Would you please make sure it is not changed by going to https://social.xbox.com/ and see what shows there as your current gamertag?

Waiting for your kind reply.

MateusFontana

In this case, I suggest that you contact support directly, as they only have access to your account, as we in the community are just community members and players just like you. To contact them please use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on the contact us

or

Ask an agent a question

*Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

*Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

MazlumDMN

Hi Mateus, thank you for your answer. I waited almost a week, longer than you asked and there is no change in the gamertag.

I tried your solution, beside being a hassle, it was useless. It clearly isn't related to my devices, your solution was jaw-dropping but I believed in Microsoft coding a system that badly. If Microsoft did update my gamertag, it would have shown on the xbox.com right where my old gamertag currently is, its supposed to be that simple. So I tried to change it again, just to see what it would shown me, because "I was not supposed to be able to change it after a rename" and I wasn't going to check-out and pay again, funny to learn out of the blue that you get a freebie when going to the new system and I just wasted it.

I'm baffled..

Gamertag hasn't changed