Gamertag changed without me confirming

ElegantChip7303 · Feb 8, 2018

I was experimenting with gamertags today, checking which ones were available and which ones aren't. When I finally decided on one (Hobiphany) I checked my account to confirm, only to be faced with "CheonsaHobi". I did not select CheonsaHobi as a name. It's
a name in a foreign language that I had checked the availability of before choosing "Hobiphany". Why was it set as my gamertag, taking away my only free change? It's ridiculous that my experience was ruined by a silly glitch. Is it possible to convert it over?

This happened on the 8th of February 2018 in England at around 8:15pm

Please help me if possible.

:)

Smwutches · Feb 8, 2018

Gamertag was Changed without notifying me

For an official reason on why it was changed, you will need to post here -
forums.xbox.com/.../41.aspx

AngryPup9179204 · Feb 8, 2018

Gamertag was Changed without notifying me

Hi, i just wanted to know why my gamertag was changed last week for no reason apparently. I check my email daily and didn't receive a notification or a reason why it was changed. please reply as soon as possible. Im quite ***, and ive been with you guys
since 2008 and im think about changing over to sony if theres no reason for you guys to just pick up and change my ***

Dadwhite · Feb 16, 2018

Sorry to hear about the gamertag change. Forced gamertag changes occur with it is believed that the tag violated the code of conduct. This includes questionable or controversial content. The name you chose does have some questionable overtones and some
countries.

Dadwhite

Sorry to hear about the gamertag change. Forced gamertag changes occur with it is believed that the tag violated the code of conduct. This includes questionable or controversial content. The name you chose does have some questionable overtones and some
countries.

sprkle

happened to me, go to ur profile then try change ur gamertag then it’ll say something like “confirm this gamertag” just press confirm

xKillateralDMGx

That is incorrect, the system has given me the option to have one free change for months now. I just used it and it said it successfully changed my name and now the free option is no longer there.

The problem now is:

1.) My free change that has existed for months until I used it, is gone.

2.) It's been hours and my name hasn't changed.

3.) The gamertag I changed it to was immediately unavailable after I confirmed the change, all the while I can't search for that account name in the system because it doesn't exist.

As I stated above the system online specifically said I had a free gamertag change, the circumstances around it are irrelevant. It said I had a changed, I used and even confirmed said change without a problem. The gamertag I choose was immediately unavailable
after I confirmed it and yet that account doesn't exist so the system is aware that someone took that gamertag at the exact moment I did and that the gamertag is un-available and yet my gamertag is still the same as it was before and no such account at the
name I changed to exists.

There is no other excuse. I had a free change, I used it, I confirmed it, the system allowed it to be confirmed, when I confirmed, the gamertag became un-usable and yet my gamertag remains the same and now I am prompted to pay for a change, a change that
was free before I confirmed it and was led to believe would work.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that you're signed in under the wrong account.

Or if you're sure that you're using the correct account and you're being asked for a payment, this means that you have already used your free one-time Gamertag change.

Smwutches

For an official reason on why it was changed, you will need to post here -
forums.xbox.com/.../41.aspx

Gamertag changed without me confirming