Gamertag change with account balance

Hello @InfernoSol! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues when trying to change your Gamertag using Microsoft balance.

Would you please try changing your gamertag online using the link below:

Change Xbox Gamertag | Xbox.

If you are still facing issues, please Contact us | Xbox Support.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Yes, exactly. Can I use the balance in my microsoft account to buy the change of the gamertag or do I have to use a debit or credit card? If the second option is the only one available, can I take the money out of the microsoft balance and back to a gift card? (because you can use a gift card as a payment method)

Hello again, yes, you can use the account balance for game payments, DLC's etc, but for the Gamertag will have to have a credit card.

Unfortunately it is not possible to withdraw the balance from the account once the amount has been redeemed.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello MrYoavon, by your description you are trying to make the exchange for the Xbox website, but if when trying to exchange your gamertag, the system does not provide you with the option to pay with the account balance is because it only accepts credit or debit cards for the exchange of the Gamertag.

Yes you absolutely can, just add the currency to your account balance and change your gamertag!