GamerTag change purchase denied

XhathisJ · Dec 8, 2018

When trying to buy a change of gamertag, the store 'locks' my location to the US and asks for adding profile address, and as Im not in the US, I am not allowed to go through with the purchase.

MS and XBox profiles are updated with address (non US) both as billing and delivery address. Payment method registered to account is credit card, with same billing address as on the profile. When using that card in the store, it still insists that Im in
the US.

Tried using PayPal, with PP account with same address as profile / CC billing address as above, but Microsoft account insists that the added PP is for purchases in the US, and denies payment as the address on the PP account is not US ...

Lastly added a XBox giftcard, bought from a Non-US store without a problem, redeemed it without a problem. Got stuck when sent to payment for the change of gamertag, as it automatically thinks Im in the US.

So, what to do now?

Have verified that all accounts are updated with correct address, location etc. Still the store determines that Im 'US' ?? (Yes, this has all been tried on different computers, deleted cookies, cache etc)

Error in the store possibly ?

:)

choppyseize

Hi,

Scroll to the very bottom of the webpage, Click the tiny globe icon and select your region, It should work then

XBF Brad A

Hello XhathisJ,

Sorry for the issue with the purchase. We recommend requesting a call back and talk with a support agent. They will be able to look at the account and see if there is anything still registering on your profile as US.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips (don't select anything here)
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Smwutches

If you're doing this on the PC, make sure the region in the far bottom left hand corner of the page is set to the correct region.

XhathisJ

Hi,

did you try to set the right regione as explained here?

https://support.xbox.com/en-US/my-a...untry-region#d3e9b6d812d24203adbdebc39feed6af

Thank you, but yes I made sure when setting up the box, that language and location settings were correct.

Regards

ThorX360

Hi,

did you try to set the right regione as explained here?

https://support.xbox.com/en-US/my-a...untry-region#d3e9b6d812d24203adbdebc39feed6af

GamerTag change purchase denied