Gamertag change failed

TheSparta116 · Sep 17, 2017

I wanted to change my gamertag, so I spent the $10 and it said gamertag change could not be made and still charged me, and I still don't have a gamertag change

:)

sGx TIESO · Sep 17, 2017

help me

I can't change my gamertag why??? I need change my gamertag... but xbox live send me one messenger... this opperation failed error code # 8013AB07 please contact www.xboxlive.com/errorhelp. Why everybody say me why??

Mister Gwyther · Sep 17, 2017

Failed to change my gamertag email

Hey there Dark! I'm not entirely sure what you're post is regarding here. Can you clarify with exactly what you are trying to do on the console, including what options you are using, and what error code or message you are seeing? We look forward to helping
you!

M3tal Daz3 · Sep 17, 2017

For purchasing issues you would need to contact xbox support

1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

M3tal Daz3

For purchasing issues you would need to contact xbox support

1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBF Houmaidi O

In this case, please try removing your account and then add it back. If the new gamertag does not appear, then I believe that the gamertag changing process failed. Would you please try changing it again.

Change Xbox Gamertag | Xbox.

Farscape247

exact issue i have. support have escalated but they have not responded since. seems to be the payment option that refuses to load up have selecting change tag as you can still change the tags on accounts that have a free change available.

Farscape247

Hi Salah,

Sorry for the issue you are experiencing.

If you've tried multiple web browsers to get into the site but it has not worked then please try clearing the cache on all your browsers. You could also try accessing via an Incognito window. If this doesn’t work, you may want to follow the suggestion by XBF Diego M in this post if it helps.

Regards

it is down, has been since early this morning, all troubleshooting has been done.

AnskiArkenarn

I've been trying to change my gamertag for a few days too. It says I have a free one because it's my first change with the new system (and actually my first change ever since I made the GT in the 360 days), but regardless of browser/incognito/computer/or even location (work or home), it will let me select the new tag, press "change", give me the "are you sure" popup, but then when I click "change gamertag" on that, it just closes the popup and nothing happens. I don't get any errors, just literally nothing happens.

Gamertag change failed