Gamertag and email addresses

Discus and support Gamertag and email addresses in XBoX on Consoles to solve the problem; Hi Hopefully someone can help with this. Last night I changed my sons linked email address from one of mine to his own outlook.com address. He was... Discussion in 'XBoX on Consoles' started by DanGalley, Jan 14, 2016.

  1. DanGalley
    DanGalley Guest

    Gamertag and email addresses


    Hi

    Hopefully someone can help with this.

    Last night I changed my sons linked email address from one of mine to his own outlook.com address. He was already added as a family member.

    When he turned on his xbox one, his gamertag had changed to a generic microsoft one and all his game progresses are no longer there.

    If I log on to xbox.com, it still shows his original gamertag and acheivements, but both our xboxes show him as the generic gamertag.

    What the hell happened?!! Can it be retreived?

    Sorry for the double post

    TIA

    :)
     
    DanGalley, Jan 14, 2016
    #1
  2. AndyP_666
    AndyP_666 Guest
    AndyP_666, Jan 14, 2016
    #2
  3. mk30001
    mk30001 Guest
    Xbox one followers privacy/spam concerns. END IT

    Even if you change your Gamertag, you purchases and saves are still locked to your account. I could change my gamertag right now and I still have everything. It stays with the email address you signed up with, not gamertag.
     
    mk30001, Jan 14, 2016
    #3
  4. iNb4 Ownage
    iNb4 Ownage Guest

    Gamertag and email addresses

    Hey there!

    Thanks for the support message.

    When you changes the sign in email for the account, you will need to remove and re-add the account to the console. Please double tap the Xbox button on your controller and go to Settings>All Settings>Account>Remove accounts>Remove the account you changed
    the email for. Then power cycle your console by holding down the power button on the front of the console for about 15 seconds until it shuts down. Once done, double tap the Xbox button on your controller, go to the profile tab at the top>Add "& Manage>Add
    new. Type in the new Microsoft account email address and password for the account.

    Cheers!
     
    iNb4 Ownage, Jan 14, 2016
    #4
  5. DS Rusty Win User

    Gamertag and email addresses

    It sounds like it wasn't an alias created but a completely new Outlook.com user account?

    If that's the case, I don't think you can sync the achievement's and game data over
  6. Farscape247 Win User

    Gamertag and email addresses

    changing alias can take a few days to synch up, log in with the old email address for the time being until it takes hold, have heard it can take a couple of weeks.
  7. iNb4 Ownage Win User

    Gamertag and email addresses

    Hey there!

    Thanks for the support message.

    When you changes the sign in email for the account, you will need to remove and re-add the account to the console. Please double tap the Xbox button on your controller and go to Settings>All Settings>Account>Remove accounts>Remove the account you changed
    the email for. Then power cycle your console by holding down the power button on the front of the console for about 15 seconds until it shuts down. Once done, double tap the Xbox button on your controller, go to the profile tab at the top>Add "& Manage>Add
    new. Type in the new Microsoft account email address and password for the account.

    Cheers!
  8. DCFC734 Win User

    Gamertag and email addresses

    Can what be retrieved ?

    Have you tried logging into your sons account ?
  9. XBF Meryem R Win User

    Gamertag Email address

Thema:

Gamertag and email addresses

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