Gamertag and account confusion

Discus and support Gamertag and account confusion in XBoX on Consoles to solve the problem; Hello all. Hope this is not too confusing . . . I created a gamertag years ago which I used on 360 and Xbox1. The email used to create this with I... Discussion in 'XBoX on Consoles' started by JacqueBosman, Jun 22, 2020.

  1. JacqueBosman
    JacqueBosman Guest

    Gamertag and account confusion


    Hello all.

    Hope this is not too confusing . . .

    I created a gamertag years ago which I used on 360 and Xbox1. The email used to create this with I no longer have access to the email itself, could still log into MS service with it though.

    Decided to change it to another email which I believed was successful as I have the notice to wait for 30days for completion on my account and even showed up on Xbox when signing into my profile to wait 30 days.

    Now the confusion, the new email address I changed to has a gamertag already on that account (I did not create this but was created automatically when I logged in sometime with this email)

    So email A of GT A was changed to Email B with GT B. Will there be any issue with GT A as this is my actual GT and don't want to loose it.

    Thought there can't be 2 GT associated with 1 email/account, so why is the process of changing it initiated? I don't care if i can't delete the newly created empty GT, as long as I can have access and use my original GT.

    Sorry if this is confusing, but MS makes it this complicated.

    Regards

    :)
     
    JacqueBosman, Jun 22, 2020
    #1
    1 person likes this.
  2. steeledwand7664 Win User

    Gamertag and account confusion

    OK As you can see the forums are removing the email addresses for privacy purposes so we will stay with the Account A/Account B scenario.

    That is correct in order to cancel the Security proof change you would need to regain access to an old security proof.

    When you say you use Account B is it a Microsoft (MS) server email (outlook, Hotmail, MSN, live.com) email? In what way are you using it? Do you use it for any other MS purposes?

    The reason that I am asking the questions above is that if you do not use it for other MS purposes and are wanting to move Email B to Account A it is possible. but remember all this is doing is changing the email that is used to sign into the account with.

    ALL game progress and purchases are attached to the account that purchased them there is no way to transfer those to a different account.

    My question is, what will happen to GT-A & GT-B once this process is completed. I believe 2 GT can't be associated with this *** Email address is removed for privacy *** account. I don't care about any subscriptions on this, but I don't want to
    loose my games and gamerscore accumulated over so many years.


    Once again all this did set in place that in 30 days the security proof (where MS sends account verification) is changed the actual email address that is used to sign into the account and everything is going to be the same.

    You can have an already established MS account email as the security proof for another MS account.
  3. steeledwand7664 Win User

    Gamertag and account confusion

    OK let me explain what happened.

    1. You had access to the email address and password for the old account but when you went to do anything serious on the account it wanted to verify ownership of the account by sending a code to what Microsoft calls security proofs either an email or phone
    number.

    2. If you do not have access to one of the current security proofs but have access to the email and password it will put a 30 day hold on the account before that security proof change takes affect.

    Now a security proof email can be the email used on another Microsoft account as the sign in email this is just for security purposes.

    So at this point the only thing that you did was update where Microsoft sends verifications to verify the account when you want to like change the password on the account, change the email address on the account, change any pertinent information on the account.

    Now that we got what happened out of the way I want to understand exactly what you are trying to do we will go with your example

    So you say Account/Profile A with GT A is the account that you are using with Xbox. Is this the account that has your Xbox purchases and everything on it?

    You are wanting to move this email to Account B?

    Do you actually use Account B?

    All that you would be able to do IF the email for Account A is NOT a Microsoft server (outlook, Hotmail, live, MSN.com) email is change what email is used to sign into the account. ALL purchases are tied to the account that made them and are not able to
    be transferred.

    So what exactly are you trying to accomplish?
  4. SoupaBuoy Win User

    Gamertag and account confusion

    Hi there - you'll likely be fine as the automatically-generated GT usually allows you to change once for free anyway. That's why we're not all listed as something random like SparklingPickle354 :)
  5. JacqueBosman Win User

    Gamertag and account confusion

    Thanks
    steeledwand7664
    for your answer.

    I'm sure this all makes sense to you and pulling you hair out by now.

    I added the emails as per below (hope it doesn't get censored now) It's not MS emails.

    GT-A (main with all games/subscriptions. etc) is linked to yahoo (as shown on xbox also)

    GT-B (empty GT MS automatically created) is linked to gmail (linked to my Windows)

    Believe it's 2 different MS accounts.

    Logged into MS with yahoo email and changed the yahoo email associated with GT-A to gmail email that's associated with GT-B.

    30 days wait time message.

    What's gonna happen to both GT? What will show once I login with the gmail on xbox as 2 GT will be associated with that now? (which as I understand can't be the case)
  6. steeledwand7664 Win User

    Gamertag and account confusion

    Let me see if I can explain it a little better.

    There are multiple types of emails that can be associated with a Microsoft (MS) account.

    1. Alias- This can be multiple different emails as long as they are not already a MS account used to sign into the account.

    2. Security Proof- This is used to verify ownership of the account and to recover the account if for instance you forget the password to the account. This can be one of the aliases as long as it is not a MS server email (outlook, Hotmail, MSN, Live.com)
    email because in order to check the email on one of these it would be the same password that you had forgotten.

    3. Billing email- This is where they would send all the billing information mainly purchase receipts to this email can be an alias or it can be a different one.
Thema:

Gamertag and account confusion

Loading...
  1. Gamertag and account confusion - Similar Threads - Gamertag account confusion

  2. Can ı login my xbox account with password,deconts and gamertag? I dont know my email

    in XBoX Accessibility
    Can ı login my xbox account with password,deconts and gamertag? I dont know my email: Can ı login my xbox account with password,deconts and gamertag? I dont know my email b1ebd2f9-5411-4b71-8180-102f63b5e04d
  3. Migrate Xbox Account (Gamertag) from One MS Account to Another

    in XBoX Accessibility
    Migrate Xbox Account (Gamertag) from One MS Account to Another: I have two Microsoft accounts, A and B. I created A when I was a little kid, so it has a corny, childish name (by this I mean the name preceding @hotmail.com); and, evidently, I used this account...
  4. How would I find a Microsoft account using only the gamertag

    in XBoX Accessibility
    How would I find a Microsoft account using only the gamertag: So I first made a Microsoft account to play Minecraft on my PlayStation 4 in 2018. After doing this the Microsoft account then asked for me to verify it but since the account was originally wrong...
  5. Gamertag issue on main account I guess :,(

    in XboX Insiders
    Gamertag issue on main account I guess :,(: I created a secondary account with a gamertag I liked, just to save it for the future. One month ago, I changed the gamertag on the secondary account so I could use that name on my main account....
  6. Method to recover a hacked... and subsequently banned.... Xbox gamertag account?

    in XBoX Accessibility
    Method to recover a hacked... and subsequently banned.... Xbox gamertag account?: At issue: 1) Xbox gamertag account/proile hacked. 2) The gamertag associated with the email of my Microsoft account was changed by the hacker. 3) My true gamertag account/proile was banned....
  7. Can't put in a new gamertag after creating my account

    in XBoX Accessibility
    Can't put in a new gamertag after creating my account: Hi I would like to know what's going on cause I can't use a gamertag after I created my new account even with it being available for use e8e6f9dc-e308-435f-9379-8174f8896090
  8. Can’t create Xbox live account - stuck on gamertag creation

    in XBoX Accessibility
    Can’t create Xbox live account - stuck on gamertag creation: Hello, I just recently downloaded Forza 5 on my PS5. When I go to play, it prompts me to make a Xbox account. The problem is, whenever I go to the gamertag creation page, and click “next”...
  9. Gamertag is active but hacked microsoft account permanently suspended.

    in XBoX on Windows
    Gamertag is active but hacked microsoft account permanently suspended.: The escalation team permanently suspended my Microsoft account because apparently they aren’t allowed to “change” emails on my own account. I notice my gamertag is still active. Could I still...
  10. What do I do if an inactive account has the **Classic** Gamertag that I want?

    in XBoX Accessibility
    What do I do if an inactive account has the **Classic** Gamertag that I want?: I've been updating my online presence recently with a new username, profile picture, all the usual stuff. But I ran into an issue just now when I went to change my gamertag. My classic gamertag...