Gamerscore Went Poof

If they're Xbox One games, then it's just a glitch and it will fix itself after a few days.

If they're 360 games, then it could be a gamerscore reset.

apparently it happened in 2010! only it never showed up until now. it showed me with my gamerscore.. as it was.. then poof!

Went to buy MLB 13k and poof ...gone

This also happened to me. I talked to support and she looked up my purchase history to see if i spent the 16 dollars i was missing. U could clearly tell I had like 31 dollars. I bought a game or something for 15 bucks hence i should have had 16 bucks in
my account but i was saying 0. She told me she could clearly see that i should have the money as well and kept asking if i had bought anything else after the 15 dollar purchase. I hadnt and told her repeatedly that i did not, it would be showing that i did
if that was the case. She told me to hang on a minute and ten minutes later she told me that she did not know what or where the money was or qhat had hapoened to it. She continued to say that i had probably made a purchase and forgot about it and that is where
the money had gone. I know for a fact 100% that i didnt not and no one else did cause i have to put in a code only i know before a purchase she told me to try back later. So when i called back two days later looking at my purchase history the only thing that
was on my history was the last 15 dollar purchase saying i only had 15 dollars to spend which was bs we both clearly saw i had 31 dollars two days before how this changed I HAVE NO IDEA. The person helping me this time said there was nothing he could do for
me and pretty much hinting that i was lying about the money and i was trying to scam for some freebie. Which i wasnt for the life of me i dont know how my account changed like that and i will never see that 16 dollars, I just have to chalk it up to that im
a "lier" and "scammer" supposedly and "that couldnt possibly happen!" And accept that i lost 16 bucks somewhere magical. Which sucks cause i have been with Xbox since the orginial Xbox playing Halo Combat Evolved online being 13 years old now im 27 and to
be told im trying to scam for 16 bucks after spending so much money on xbox after new xbox, ive had them all btw, kinda hurt honestly. To be so loyal to MS and even after this im still a xbox "fanboy" "diehard" sucked to know they are not loyal back to customers
who been here since day 1 hurt me bad so GOODLUCJ WITH UR SITUATION AND TAKE SCREENSHOTS AND WRITE DOWN THE PERSON U TALK TO I WISH I HAD AND MAYBE SOMETHING COULD HAVE BEEN DONE.

Money related stuff you always go to support to see if they can help you out!!