Gamerscore reset and cant edit profile but enforcement says I have a perfect record.

Hello! I recently made this xbox account and reached up to 600 Gamerscore (around 300 made today) and I checked a few hours ago and realised my Gamerscore has been reset and I can't edit my profile. I also checked enforcement.xbox.com and it claims I have
a perfect record. I don't know what's going on.

:)

 

I can't get any achievements and I've lost my old ones I need help I've called Microsoft and have talked to 6 different representatives can't find a resolution please I really need a resolution my account giggle giggle69.

It even says I have a perfect record on the enforcement site so I don't see how my gamer score is reset. So how can I tell if my gamerscore is rest and how do you submit a case review

 

Cant send messages on console or website

It says due to my past behavior I cant send messages, according to the xbox enforcement site I have a perfect record

 

Checking your online account you have accumulated 835 G so just try to restart your console and check again