Gamerpic not uploading

TheFrank183 · Feb 18, 2022

Hello,

I've been trying to change my Xbox gamerpic to a custom logo I have personally designed. I uploaded the .jpg at 1080x1080 (and the file size is about 500kb), and it contains no imagery that would disqualify it from use.

I've tried uploading the picture directly from my Xbox Series X, and from the mobile app. Each time it says the upload went through successfully, but after WEEKS of waiting, there has yet to be any approval.

A feature as small and simple as this should not be so difficult to do. What is the issue here?

:)

senpai eru

During the pandemic Microsoft turned off the option for uploading a new custom gamerpic. Too many people would be trying to upload gamerpics at the same time and there wouldn't be enough moderators to check over gamerpics.

Darhyl Amizola

Hi Owen! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your custom gamer picture. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

According to the official Xbox website:

> To upload a custom image, connect a USB device with the JPG or PNG image you want to use.

> Custom images are only available for adult Microsoft accounts.

> Your image must be at least 1080 x 1080 pixels.

> It might take a little while for your custom image to appear while Microsoft verifies that it’s OK to use. (If it’s not, the image will be reverted to the last gamer pic or avatar you were using.)

> Custom gamerpics are subject to the Xbox Community Standards. Images that violate the standards can result in enforcement action by the Xbox Safety team.

Since it's been a week ago when you uploaded your custom gamer picture yet it still doesn't show up, this can only mean that the gamer picture was verified and not approved by the Xbox Safety team. Kindly try to use a different custom gamer picture instead.

You may also check these links for reference:

https://support.xbox.com/en-US/help/account-profile/profile/change-gamerpic-on-xbox-one

https://support.xbox.com/en-US/help/friends-social-activity/community/UGC-rules

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Lady Nataleigh

As of the moment, there is no way to change your icon through the updated mobile app. Meaning the only way you can now is through the system via USB or

the PC app.

XBF - Tali

Hello TheFrank183,

Thank you for your response. Custom gamerpics is still a feature available for Xbox users. However, it is possible that the feature may have been temporarily disabled or an outage may have occurred while uploading. At this time, I do not have any details regarding the error. If you are receiving any errors while uploading a custom gamerpic, please report it using the Report a Problem feature on your Xbox.

Otherwise, try back later and be sure to follow all the steps for uploading found at Change your Xbox gamerpic.

I doubt this may be the reason you're unable to upload, but if you feel as though Xbox reputation may be a reason behind ineligibility, you may check your current reputation status at Xbox Enforcement. Uploads of inappropriate gamerpics and imagery may cause a temporary hold on your account.

Thank you,

-Tali

zGentoka

You can also sign in to xbox.com and change it though there from your phone

Gamerpic not uploading