Gamer Tag won’t change.

GwWarford · Apr 2, 2022

Last night, I changed my gamer tag and it charged my account for it, but my gamer tag still hasn’t changed to the new one that I changed it too.

:)

QUEENMISFITS

It might take a while to change over.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please sign in to https://account.xbox.com/profile and check if your Gamertag is already updated? If not yet, attempt to change the Gamertag again but you shouldn't be charged if you can see the status of the Gamertag change stated as "completed" via https://account.microsoft.com/billing/orders.

If you have seen your Gamertag already updated on the website simply remove and re-add your account.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

ArminatorX

It depends on if the game is already capable of supporting the "new" Gamertag format.

Xbox changed the Gamertag system a few months ago, to allow multiple people to have the "same" Gamertag, similar to names on Discord or Battle.net, by adding a number to it.

Newer games, that already support the new Gamertag format, will only show your new name, without the #number to your friends.

Older games, that do not support the new Gamertag format, will show your old Gamertag for a while.

Tomesso

Hi there,

I recommend you get in touch with the support via the following link. They'll able to look into your account and see the issue.

https://support.xbox.com/en-US/contact-us

I hope this helps.

~Saryn~

For me it just says "Something went wrong. Try your gamer tag again" and won’t do anything. Even trying it online doesn’t work. Won’t let me confirm that I want to change it.

Gamer Tag won’t change.