Gamer tag truncated due to new character requirements

Discus and support Gamer tag truncated due to new character requirements in XBoX on Consoles to solve the problem; So frustrated. My daughters gamertag was "Lil Kaitibean" which is 13 characters due to the space. Now it's "Lil K-####" since Xbox decreased max... Discussion in 'XBoX on Consoles' started by KaitlynDaniels, May 7, 2020.

  1. Gamer tag truncated due to new character requirements


    So frustrated. My daughters gamertag was "Lil Kaitibean" which is 13 characters due to the space. Now it's "Lil K-####" since Xbox decreased max characters to 12 including spaces and I apparently have to pay $9.99 for her to pick something less generic since
    she already used her 1 free change, EVEN THOUGH WE DID NOT CHANGE IT, XBOX did...

    Chatted with an agent for over 1.5 hours and when i wanted a supervisor I had to use email die to covid-19, which I understand but they used teleworking to dodge me since it was an utterly useless effort at communication or customer satisfaction.... See
    below for the end solution from my agent post-chat referral to his supervisor and the resulting useless email to follow saying sorry but nothing I can do....here is some Xbox advertising to chew on instead!!!

    So xbox can send my 12 year old a $9.99 credit to change her gamertag bc they ruined hers due to an internal policy change. Really screwing your target demographic over $10...

    Thanks for contacting Microsoft Support for Xbox

    We appreciate your business and I hope that you will continue to enjoy your gaming experience. ???As a support representative, it also frustrates me if I cannot give you the solution you want or provide you the outcome that you are expecting. I also know
    that you have waited and invested so much time to contact us and believe me this is also not the experience that I want you to have. As much as I do not want to tell you this. I'd rather be honest than set wrong expectations or give you false hope as if we
    could do something to make it available for you. I do not mean to repeat all the information I provided to you and I don’t want your time to be wasted with you hearing the same information over and over again. Howver on since we only have the free gamertag
    change the next time you will change wiill be charge for 9.99 USD.

    ???

    If you need further assistance on your concern, you can visit: support.xbox.com. Please take advantage of our free games this month. Please visit this> Games with Gold. ???

    ???

    To ensure you get the best entertainment experience possible, I have included some great information that may interest you. ???

    ???

    Get all the latest news and information about upcoming releases by visiting this sites: http://news.xbox.com and http://majornelson.com.
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    ???

    Thanks again for calling Xbox Support. It was truly a pleasure speaking with you. ???

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    :)
     
    KaitlynDaniels, May 7, 2020
    #1
  2. Alexithy Win User

    Gamertag

    Hello!

    The new Xbox Gamertag guidelines require tags to be 12 characters or less.

    Cheers!
  3. x Sarasaurus x Win User

    Gamer tag

    Unfortunately if the gamer tag was changed due to enforcement action, he will not be able to have that same exact gamer tag. I understand this can be frustrating and disheartening. He's more than welcome to make a new gamer tag though :)
  4. Rodrigo Oliver Win User

    I sadly changed my gamertag to a new gamertag, but I want my old xbox 360 gamertag back. How do I do that?

    Hi Horseygirl2000, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    It's not possible to revert it to the old Gamertag with more characters due to the new system.

    According to the new Gamer Tag FAQ, this was done to secure the digits for the suffix if needed:

    "We require at least 3 characters to auto-assign you a suffix and make sure that everybody has an equal chance to have a name they can be proud of. Many older games allowed 16 characters for displaying gamertags. We reserve three of those characters for the suffix and one for the # symbol, leaving 12 characters for Gamertags."

    Source: https://support.xbox.com/help/account-profile/profile/gamertag-update-faq
  5. ngocphi Win User

    Gamertag issues

    Are you sure it's not existent as one with a suffix without knowing the actual name

    Keep in mind you have to know the exact context

    It could be used as gamertag or gamer tag or Gamer TAg for all you know and yes they are all treated as the same name.

    Keep in mind you are limited to 11 character's not 15 due to the gamertag system now with suffix
  6. OklaGrizzlyBear Win User

    Raise the character limit back to 15 or over.

    Hiya!!

    Sorry to hear that you are going through this with the gamer tag. Unfortunately you are not the only one that is going through the 15 character to 12 character transfer for gamer tags. But, unless it causes a technical error within the XBOX software, it's
    doubtful that it wont be changed back anytime soon. It was obviously changed to 12 characters for a reason and anytime a gamer tag is set up, it's always a good idea to choose your gamer tag carefully, especially after you use up your 1 free change without
    the added charge.

    Happy Gaming!
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Gamer tag truncated due to new character requirements

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