Gamer tag took my money but not changing?

Hi ChampGundyr, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and check if the order transaction for the Gamertag Change is visible from there and stated as "completed"?

If yes, please then try to sign out and sign back in to check if your Gamertag change indeed sync.

Hello, I have the same issue. A couple days ago I changed my Xbox user but to no avail. The money used went through. It has been 2 days since then and my user still hasn't changed.

After purchasing the product it stated "Something went wrong. Try your gamertag again". yet money was still withdrawn.

I have signed in and out and checked my order history. It has appeared completed but my gamertag is still yet to change.

So I went ahead and bought a new gamer tag and it shows “sorry, something went wrong. Try your gamer tag again.” But I look at my card and it charged me 10$ but my gamer tag didn’t change?

Hello! If you would like a refund please go to the refund center first before calling your bank. I cannot help you much further at the moment

i also have enough money to change my gamer tag

The old gamer tag will eventually disappear and only the new one will remain.

It took about a good week before everything for me updated to the new gamer tag after my change a while back.