Gamer tag profile missing profile section on web

ScrappyXII · Apr 9, 2020

I cant figure out why the top part of the web profile is missing the section with the gamer pic, bio, location, and friend controls) while the bottom part displays properly (the tabs with activity feed, achievements, captures, etc) when accessing my profile
via browser either by myself or by a friend.

https://account.xbox.com/en-us/profile?gamertag=

accessing other player profiles on web displays correctly so it seems specific to my profile. I did check to ensure profile is public, so not sure how else to diagnose.

:)

RedCarGamer

But through app or console happens the same issue? If not could just be a bug in the website.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It may mean that it's not the correct Microsoft account. If you still have your previous console kindly check your Microsoft account from there.

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Sign-in, security & passkey.

Under Show on Home, you'll see the email or phone number you use to sign in.

john hubbard iv

sorry but OP said that (ALL)l Profiles and game are gone so it sounds like he has more than one Gamer tag missing... If it was a corrupt Gamer tag the other Gamer tags will show up... so reinstalling the gamer tag will not fix the others.. So It sounds more
like data from the Hard Dive and the xbox is not communicating right and that is usually for the hard dive not connected all the way...

XBF Brad A

Hello Woj,

We will break the post down into sections to help you out better. When you added the account onto the Xbox one do you have the same Gamer tag as you had on the Xbox 360?

If not you may not have created an gamertag profile on the Xbox 360.

https://support.xbox.com/my-account/manage-gamertag-and-profile/offline-profile-to-gamertag

Sounds like you had an offline profile and when you signed in on the Xbox made it a gamer tag profile so the saves wont work as they are for offline.

Let us know, we will help you further.

Thanks,

Brad

kelly1KT

Hi.

So the gamer tag associated with my email (the adult) is there to stay or can I delete that gamer tag and create my own? Then I could create a new profile for son #1 and a new gamer tag.

I have figured out/created a new profile and gamer tag for son #2.

So I would like to:

change the gamer tag that is connected to my email account (the adult).

If possible I would like to keep my son's gamer tag and just move it to the email account/profile I created for him... (I'm pretty sure you said I couldn't do this but just checking?

Gamer tag profile missing profile section on web