Gamer tag linked to EA account that is no longer used

Dr Death1602 · Feb 12, 2022

i cant play any ea game online when i try it says that i need to reset my password and that a email has been sent it shows a partial email address one that ive never seen before i have contacted ea to try and recover my ea account but they havent been able to help me the last rep said to contact Microsoft and ask if they can unlink my gamertag from the ea account but it seems their systems are down currently too

:)

Ricardo Lechuga

Hi ! My name is Ricardo an independent advisor ready to help you with this situation!

Xbox can't unlink the gamertag from your EA account, the link process occurs on the EA servers not on Xbox, the only ones able to unlink an account would be EA support

MisterCroquette

actuly i want to keep the same gamertag i just want to unlink the ea account that is link right now on my gamer tag to link my new one ( the one i use every where ) and is there a way to see witch account is link to my gamer tag right now

RancidPain

This is the same issue I am having. If I have my credentials to log into my EA account and unlink then why do I not have the authority to link MY EA account to my Microsoft account?? EA is so backwards. I paid 5 bucks back in the 360 days to change my gamer tag to what I use now but origin now known as EA Play didn't' get the memo.

Jeremy Black2

I am getting the infamous "Your Xbox is linked to another EA account. One EA account per Xbox in a lifetime". Not exact words, but pretty close. I spent all weekend on chat with EA and they couldn't find my old gamer tag that was associated with this. I gave them every email address that I could think of as well.

I changed my Xbox gamer tag back in December of 2014. The receipt from Microsoft doesn't show it The gamer tag's either. EA support told me to get with Xbox support to see if the can tell me what my previous gamer tag was.

Do you know if Xbox support would be able to see that?

If they can't, EA told me I'm pretty much SOL, and if I am I wont be able to play any EA game online ever again on the Xbox platform. Which is so ridiculous.

EA being a billion dollar plus company, can't even develop a program to overwrite any past Xbox links to accounts.

DeniqL

Hi,Jeremy! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

There is sadly no Gamertag History feature. You would need to look for a confirmation email change from back in the day. It is either that or trying to reach out to support.

You can also look for game captures in which your old GT was still in use.

https://support.xbox.com/contact-us

What error are you getting here?

Gamer tag linked to EA account that is no longer used