Gamer pic issue

How can I remove my avatar gamer pic and ONLY show the premade gamer pic I selected? It currently shows both. The one I want on my profile and the avatar gamer pic on my home screen and startup.

:)

 

Gamer pic issue

Hello, I got comm banned (For a terrible reason) And I can't upload a gamer pic because of it. Why can't I upload a gamer pic because i'm comm banned? They are two totally different thing.

 

Gamer pic issue

If a comm-ban also suspends you from uploading a custom gamerpic, then there's nothing you can do but wait until the comm-ban is over. I would imagine a custom gamerpic is a "communications" feature too.

Log on to http://enforcement.xbox.com, review your suspension details, and submit a case review (if eligible).

 

Same as my Microsoft account shows the gamerpic I want but this gamer card shows the stupid avatar picture I don't want. Please help! I was also wondering if I could make my Gamerpic on my 360 the same?

 

Hi StaindSoul413!

Changing your Xbox One gamerpic is easy! Your gamerpic is the image that's displayed in your profile for friends and other gamers to see. You can select an available gamerpic or use your avatar to create a custom gamerpic. To change your gamerpic,
on your Xbox One - carry out the following steps:

• Scroll left on the Home screen to open the guide.
• Go to the top icon in the guide and select View profile.
• Select Customise profile.
• Select Change gamerpic.

Follow the steps shown to either select an available gamerpic or create a gamerpic by using your avatar. I hope this helps and good luck on solving your issue. If this didn't solve your issue, make sure to comment on this post so that another
ambassador/employee can assist you

 

That's the thing I'm doubt exactly that and my profile shows the gamerpic I want but everywhere else it shows my avatar picture instead. My husband's account shows his gamerpic in all places that's what I want mine to do. I can't get rid of the avatar picture.