Gamepass ultimate up to date but not letting me play the games

You will need to log in to your account on this link, https://support.xbox.com/en-US/forms/request-a-....

It will direct you to a refund form on which you need to fill out then submit it.

It doesn’t give an option to refund the subscription, how am I supposed to do that

Hi, Joey. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please check first if your subscription is active from this link, https://account.microsoft.com/services/.

If it's active, please do the steps below to sort out the issue.

Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.



Solution 2: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

It seems that your purchase got affected by the service alert status yesterday. You can also check their post about this on this link, https://twitter.com/XboxSupport/status/16353508...

The best option that I can recommend here is to request a refund for it, you can use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....

I factory reset the Xbox and still can’t play the games, I checked my subscription again and it still says it is active