Gamepass payment issues

Discus and support Gamepass payment issues in XBoX on Consoles to solve the problem; While trying to pay for gamepass, which is a few days late because of my current setup, I received an error popup (note, I'm currently on mobile, the... Discussion in 'XBoX on Consoles' started by AylaScammell, Jul 1, 2021.

  1. AylaScammell
    AylaScammell Guest

    Gamepass payment issues


    While trying to pay for gamepass, which is a few days late because of my current setup, I received an error popup (note, I'm currently on mobile, the error didn't load in before the page switched to the subscribtions list again). Last time this happened it was a 15 minute wait and it resolved itself. For about an hour now, I've been trying to figure out why Microsoft took the money off my card, but is telling me there was no attempt made to pay for the subscription.

    Is this an issue that anyone else has encountered recently? The options given under support were to post here, use the web chat (which it won't let me connect to) or call customer service. Unfortunately, as it isn't showing up anywhere on the subscriptions page, I don't know if I'll gain much from calling.

    All help is appreciated.

    :)
     
    AylaScammell, Jul 1, 2021
    #1
  2. ZOKEET KBX Win User

    My Gamepass games wont work.

    In this moment the gamepass service doesn't have problems, probably is an issue with your payment, try to contac xbox support here, good luck🤞
  3. HydroDragon64 Win User

    Xbox live

    I'm having the same issue, launching any games I have through Gamepass says I don't have the Gamepass subscription current. But when I check my account, all of my information is up to date, but it says that the payment for this month's service is still
    pending, despite that payment being made a week ago; my bank account even shows the charge for it.
  4. Admiral TORRA Win User

    Subscribtion Refund

    same issue here, I have mistakenly made recurring payment to Xbox Gamepass and now I wish to have a refund on this but still my payment status is pending even though it has been already debited from my credit card.
  5. Georges C. Win User

    Xbox gamepass payment details issue

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Faraz, you are in the US or uk, your account is from US or UK, and most importantly which region this Game Pass code you have earned belongs to.

    I ask this because if you are in a different region of the code you will not be able to redeem it.

    Have you also tried adding to your address through the Microsoft account management site?

    If you haven't tried it by the link below.

    https://account.microsoft.com/billing/addresses
  6. Kraths Win User

    Why does MS ask for a backup account for gold membership.

    Microsoft ask for a secondary method of payment to insure that the subscription (Gamepass, EA Access, Gold memberships, etc) will continue once the gift is expended. As for accounts, I have yet to run into such issues.
Thema:

Gamepass payment issues

Loading...
  1. Gamepass payment issues - Similar Threads - Gamepass payment issues

  2. microsoft are taking 2 payments per month for my 1 gamepass subscription!

    in XBoX Games and Apps
    microsoft are taking 2 payments per month for my 1 gamepass subscription!: thats all. getting ripped off and cant contact a human. you rang me and hung up cf2cd2d1-b522-4fdd-be87-5f52ce24bc8d
  3. Is there anyway i can redeem Xbox Gamepass without payment method? I ain't paying anyways

    in XBoX Games and Apps
    Is there anyway i can redeem Xbox Gamepass without payment method? I ain't paying anyways: I am 13 years old and i want the 3 month FREE XBOX GAMEPASS but they said that i need a payment method, Is there any other way i can redeem without payment method because i am LITERALLY JUST A KID...
  4. Can't use Xbox gamepass ultimate, payment not recognized

    in XBoX Games and Apps
    Can't use Xbox gamepass ultimate, payment not recognized: Dear support, I am not able to renew my xbox ultimate game pass. I am using this in the netherlands, europe. In this month, the payment has taken long to go through. I received a message from my...
  5. When buying XBOX gamepass for PC error is showing"You cancelled payment or your payment...

    in XBoX Games and Apps
    When buying XBOX gamepass for PC error is showing"You cancelled payment or your payment...: When buying XBOX gamepass for PC error is showing"You cancelled payment or your payment service provider was unable to authorise it." 0a8d639a-0e38-4cdd-a1cb-21d16048502f
  6. Malaysia PC GAMEPASS double payment Issue

    in XboX Insiders
    Malaysia PC GAMEPASS double payment Issue: Hi All, I tried to find an answer of my question in xbox support FAQ but could not find it, therefore, I would like to get help here. I am from Malaysia and subscribed to Malaysia PC Gamepass...
  7. Xbox Gamepass Ultimate not delivered after payment

    in XBoX Games and Apps
    Xbox Gamepass Ultimate not delivered after payment: Hello i bought gamepass ultimate yesterday and it's still not added to my account, i would like to know if i can get my gamepass or should i contact my bank for a refund cause they failed to...
  8. Expired payment notifications keep showing up on Xbox/Gamepass UI for Windows

    in XBoX Accessibility
    Expired payment notifications keep showing up on Xbox/Gamepass UI for Windows: Any fix to the "Looks like your credit card is expiring soon. Update it now to keep playing!". Every time I login into the Xbox/Gamepass windows UI I see this banner now. The card set as my...
  9. Gamepass with Payment Plan

    in XBoX Sales and Promo
    Gamepass with Payment Plan: I just purchased a Series X on the monthly payment plan (not that I needed to buy it on credit, but it was the only one to buy an XBox at retail prices). It is supposed to come with 2 years of...
  10. Past Due Payment For Microsoft Xbox Gamepass For PC

    in XBoX on Windows
    Past Due Payment For Microsoft Xbox Gamepass For PC: Hello, really hoping someone can help me out here. So, I bought Xbox gamepass for PC 2 or 3 months back. I did that with a gift card, as gamepass is not available in my country (Pakistan). So yes,...