Gamepass not syncing data freezes at launch of any game on PC.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Namegoeshere_007
Is this happening on Windows 10 or 11?
Besides reinstalling the game and Xbox app, what else did you tried?
In that way I can advise you different things or how to proceed.

In the meantime, please try and double check this;

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and try again

When I launch Forza Horizon 5 it says "Syncing data... please wait."

If you cancel that process, it makes a Local (on your PC) game save. That game save works, and let's me launch the game without any crashes.

But, the local game save is empty because I haven't used it before.

When I switch from the local (on my PC) game save, over to the Xbox Cloud Game Save (which I've used before), it just crashes and freezes like I said before.

There's one thing i can think of to try get your data back,

You'll need to install the Xbox App and then install Forza Horizon 5 from Gamepass Xbox App on to your PC/Laptop as all your save data is now stored somewhere on your PC/Laptop local storage,

Once done,

Launch Forza Horizon 5 from the Xbox App, not from Cloud Gaming and don't let the data sync as you'll have two different data saves, one is now local on your PC ( your main save data ), the other from the Cloud ( your new fresh start data ), you don't want to overwrite the save data that you accidentally saved to your PC's local storage,



The game needs to load the save data from your local storage on PC to get your save data back,

Once you've loaded FH5 from the Xbox App and you are in game,

You should be able to see everything back after you've done this, then let the game save and you can exit, and then try launch FH5 from Cloud Gaming, let the data sync/ sync to the cloud and you should have everything back, hopefully.

Almost same issue here. Play only on PC with Game Pass, don't have Xbox. It keeps freezing on "Syncing data" screen when I start the game.

I shut my PC down for about 2 hours and while my data didn't sync, I was able to launch the game in offline mode.