Gamepass for PC not recognising subscription

Discus and support Gamepass for PC not recognising subscription in XBoX on Windows to solve the problem; Whenever I try to install a Gamepass game to my PC, it prompts me to subscribe. However, I'm already a subscriber. I've confirmed this by checking... Discussion in 'XBoX on Windows' started by halfwaywrongAUS, Nov 25, 2019.

  1. halfwaywrongAUS
    halfwaywrongAUS Guest

    Gamepass for PC not recognising subscription


    Whenever I try to install a Gamepass game to my PC, it prompts me to subscribe. However, I'm already a subscriber. I've confirmed this by checking https://account.microsoft.com/services/pcgamepass/billing.

    When it prompts me to pay for a subscription, it won't process the payment. It gives me an error saying "Something went wrong on our end". I have the same issue whether I use the Xbox Beta app, or the Windows Store app.

    This is a new problem for me - I've been able to play games with the gamepass for PC app ever since it was released.

    This is also preventing me from playing any games that are already installed.

    :)
     
    halfwaywrongAUS, Nov 25, 2019
    #1
  2. halfwaywrongAUS Win User

    Gamepass for PC not recognising subscription

    So I just reset Windows on my machine. And I still get this issue.
  3. halfwaywrongAUS Win User

    Gamepass for PC not recognising subscription

    For anyone that experiences this, here's the issue.

    There seemed to be an issue with processing my payment, for whatever reason.

    I followed these directions from
    this thread    .

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options and go to step 4
    6. Select "Request a call from Support" if available within hours of operation or there should be a number for you to call and hours of operation for your region if a callback option is not available

    But instead of a call, I just did the online chat. The person I spoke to fixed it on their end and in a few minutes everything was fixed.

    Much appreciated, Support Team!
  4. JohnBilbrough Win User

    Gamepass for PC not recognising subscription

    Same for me on console. And no response for help from the xbox overlords
  5. DeRathi Win User

    Gamepass for PC not recognising subscription

    I sat in online chat for 2 hours at the front of the queue, and got ignored.
  6. gds1972 Win User

    Xbox Game Pass

    Hi

    When you check the
    Services page at the Microsoft website     you should see the Gamepass subscription here. If this is showing you as having a gamepass subscription can you try a console restart by pressing the Xbox button on the controller select the System tab then restart
    the console and hopefully the subscription will now be recognised on your console.
Thema:

Gamepass for PC not recognising subscription

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