Gamepass for PC isn't loading, downloading or functioning at all.

DJ ChrisCut 24 · Jul 18, 2023

Gamepass on PC isn't working despite all of my troubleshooting. I've tried every item below:

Uninstall/reinstall xbox app

Repair/reset xbox app

Uninstall/reinstall gaming services

Repair/reset gaming services

Update Windows

Fresh install of Windows

Update to latest LAN/chipset drivers

Sign up for insider program to get new build of xbox and gaming services app

I've compared my drivers and app versions to several of my friends and they have no issues whatsoever. I don't know what else to try, so any advice would be appreciated.

:)

Kimmy_24

Thanks for sharing the steps that worked for you, DJ! Happy gaming.

Kimmy_24

Hello, DJ! Thanks for your reply. Can you also check if you can normally play the games that were installed from the MS store?

DJ ChrisCut 24

Hello,

I don't even have that pathway when searching for app data. The Microsoft store seems to be working fine, it's just my xbox app that won't work at all.

DJ ChrisCut 24

Hello,

I don't have any games installed from the Microsoft Store, unfortunately. However, when I disabled IPv6 and restarted my computer, the app began downloading my games again. So it seems that was the issue.

Good luck to anyone else who has this issue and thank you Kimmy_24 for the help!

Kimmy_24

Hi, DJ. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue installing your games. Do you encounter the same issue when using the MS store? You can also delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.

This will only rescan all your downloaded files in just a few minutes then try installing your games again.

Gamepass for PC isn't loading, downloading or functioning at all.