Gamepass crashing instantly upon opening

Discus and support Gamepass crashing instantly upon opening in XBoX on Consoles to solve the problem; the splash screen pops up momentarily and then it crashes. I have tried reinstalling the app, resetting ms store, repairing the app, restarting the... Discussion in 'XBoX on Consoles' started by Joseph King2, Jan 17, 2024.

  1. Joseph King2
    Joseph King2 Guest

    Gamepass crashing instantly upon opening


    the splash screen pops up momentarily and then it crashes. I have tried reinstalling the app, resetting ms store, repairing the app, restarting the app. I have checked my event viewer and found the following;

    Faulting application name: XboxPcApp.exe, version: 2312.1001.18.0, time stamp: 0x65713980

    Faulting module name: KERNELBASE.dll, version: 10.0.19041.3930, time stamp: 0x9141f979

    Exception code: 0xc0000409

    Fault offset: 0x000000000012db22

    Faulting process id: 0x4854

    Faulting application start time: 0x01da49080998eed8

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2312.1001.18.0_x64__8wekyb3d8bbwe\XboxPcApp.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 9abec6e6-e932-41e4-acaa-635751a4e09a

    Faulting package full name: Microsoft.GamingApp_2312.1001.18.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: Microsoft.Xbox.App

    :)
     
    Joseph King2, Jan 17, 2024
    #1
  2. cinco312 Win User

    Xbox Gamepass app crashes upon opening.

    Today's update for the Xbox app and Gaming Service appears to have fixed it. Thanks for the reply, I'll save it for future use.
  3. XBF-JoannaDark Win User

    Xbox Gamepass app crashes upon opening.

    Hi,cinco312,

    I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You have issues with Xbox App crashing upon opening. I am happy to help and provide suggestions that hopefully fix your problem.

    Solution 1:Use the System File Checker tool to repair missing or corrupted system files.

    If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

    Solution 2: Reset Windows 10 store & Xbox app

    1. Open Settings.

    2. Go to Apps -> Apps & features.

    3. On the right side, look for Microsoft Store/Xbox App and click it.

    4. The advanced options link will appear. Click it

    5. Next, click on the Reset button to reset Microsoft Store/Xbox App to default setting

    Solution 3: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device

    solution 4: Error 0x8007139F or 0x00000001 occurs when you try to install, update, or launch a game on a Windows 10 device

    When you try to install, update, or launch an Xbox Game Pass game on your Windows 10 device, you’re redirected to the Microsoft Store page for Gaming Services. When you try to install or update Gaming Services, you see the following error code and message. Even thought you showed me a different error code, lets try this as well.

    Solution 5: Windows Update Troubleshooter

    If you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem.

    I hope these suggestions help! If this answers your question, please mark the thread as "Answered."
  4. XBF-JoannaDark Win User

    Xbox Gamepass app crashes upon opening.

    Hi Cinco312,

    I am glad to hear that you issue was resolved and that you are able to get back to gaming. Have a wonderful day and happy gaming.
  5. Striker Eureika Win User

    My Fallout 4 is currently (quite literally) unplayable. Is there a way to fix my problem?

    So an update.

    Even after performing a factory reset of my entire console and reinstalling the game then, it STILL instantly freezes and crashes upon reaching the main menu.
  6. HellaBallin Win User

    Trouble with party and snap.

    Same. To boot, Skype crashes upon opening it.
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Gamepass crashing instantly upon opening

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