Gamepad Controller doesn't work on Windows 11

Discus and support Gamepad Controller doesn't work on Windows 11 in XBoX on Consoles to solve the problem; I have seen this thread for a few different people. I have looked at various fixes on the internet but none seem to work for me. I've broken it into... Discussion in 'XBoX on Consoles' started by PastProductions, May 22, 2022.

  1. PastProductions
    PastProductions Guest

    Gamepad Controller doesn't work on Windows 11


    I have seen this thread for a few different people. I have looked at various fixes on the internet but none seem to work for me. I've broken it into the following steps as it may be easier to follow.

    1. I have a ZD-V108 wired gamepad. It worked fine on my Windows 10 Laptop. I upgraded to a new laptop that was also windows 10. The gamepad worked fine. After updating to Windows 11, the gamepad is now not working. It says the following message:
    2. "The last device that you connected to this computer malfunctioned and Windows does not recognise it. Recommendation: Try reconnecting the device. If windows still does not recognise it, your device may not be working properly".
    3. Thinking the gamepad was broken, I tried my other non-branded gamepad that I have as a spare. This gamepad is Bluetooth and uses a wireless USB dongle to connect to the laptop. When I tried it, this also threw up the same message.
    4. Out of curiosity, I plugged both gamepads into my old laptop that was still running windows 10. Low and behold, they still work. When I go into Device Manager, I see the following message:

      "Unknown USB device (Device Descriptor Request Failed)"

      Delving further into its settings tab, the following message is displayed:

      "Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed."
    THINGS I'VE TRIED (THAT HAVE FAILED)

    1. Reinstalling drivers using windows update.
    2. Going to the manufacturer's website and searching for an updated driver - they direct me to install the XBOX 360 controller driver for windows.
    3. Following various YouTube and Googled tutorials that direct you to tinker with various settings.
    None of these have worked and its really infuriating. I don't know what else to do. I don't want to have to reinstall windows 10 as this will only be a temporary fix. Surely Microsoft must have had this problem reported enough to make a workable solution for it?

    Any help gratefully appreciated!

    *Moved to Gaming and Xbox*

    :)
     
    PastProductions, May 22, 2022
    #1
  2. Kathy A. Win User

    Gamepad Controller doesn't work on Windows 11

    Thanks for the swift reply, PastProductions.

    Based on your details provided, this is an issue with the Gamepad's Compatibility to Windows 11. Thus, you will need to inform the manufacturer of this Gamepad for them to be aware and release an update of their driver that will work with the Windows 11 OS.

    Otherwise, this will be only work on your other laptop that is running on Windows 10.

    Hope this helps! If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

    Regards,

  3. PastProductions Win User

    Gamepad Controller doesn't work on Windows 11

    Hi Kathy,

    Thank you for getting back to you. Here are the answers to your questions:

    May we know if this gamepad is working fine if connected to Consoles or mobile devices?

    I have not connected the gamepad yet to consoles or mobile devices. The connection would not allow it to be connected to a mobile device.

    How about if this gamepad is connected to Windows 10 PC?

    This gamepad connects fine to my other laptop that is running windows 10. It sets it up as usual installing the driver when it is first plugged in.

    Is this gamepad working previously on the same PC?

    This gamepad used to work on this laptop before windows 11 was installed.

    When did this issue happen? Was there a recent Windows update or new application installed on your device?

    This issue happened after windows 11 was installed. I have reinstalled windows 11 from a fresh image and still the problem persists. I have tried the wired controller mentioned above, a Bluetooth controller with a wireless dongle, and an official Playstation 4 controller. All of them have presented the same issue when trying to connect with the computer.

    Was this a gamepad compatible to Windows 8 or 10 and Windows 11?

    No gamepad that I can see online currently says that it is compatible with windows 11. Every gamepad I have bought has said that are compatible with windows 8 or 10. I assume this is because windows 11 is a fairly new product and they don't want to make claims that they are unable to substantiate.

    Do we have issues connecting different (in design or brand) gamepad or controller in your PC?

    See answers above RE: other controllers.

    This seems to be a major windows issue. I've noticed lots of people having this issue and most people don't seem to have been able to rectify the problem as of yet.

    https://support.xbox.com/en-US/help/hardware-network/controller/connect-a-wireless-controller - I have already followed this tutorial and it has not been able to solve the problem.
  4. Kathy A. Win User

    Gamepad Controller doesn't work on Windows 11

    Hi PastProductions,

    Greetings! Thank you for posting in Xbox Forums. We are happy to help.

    We understand that you are trying to connect ZD-V108 wired gamepad with Windows 11 PC. Let us check on this together and sort this out in timely manner.

    There are reasons why the devices are not connecting, it could be cause by incompatibility or update not install. We believe you have checked on possible fix for this issue, we appreciate you have provided it to us. To better isolate your issue, we would like to ask for few questions:

    May we know if this gamepad is working fine if connected to Consoles or mobile devices?

    1. How about if this gamepad is connected to Windows 10 PC?
    2. Is this gamepad working previously on the same PC?
    3. When did this issue happen? Was there a recent Windows update or new application installed on your device?
    4. Was this a gamepad compatible to Windows 8 or 10 and Windows 11?
    5. Do we have issues connecting different (in design or brand) gamepad or controller in your PC?
    You may check this support article, related to your concern: Connect an Xbox Wireless Controller to your console | Xbox Support.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  5. MysteryMan505 Win User

    I can't calibrate my xbox 360 controller

    I have done all the steps up to selecting the XNA Gamepad because it doesn't appear in the game controller window.
  6. Aldi Kaifia Win User

    My gamepad is connected to my PC but it doesn't work

    My other PC with Windows 10 works perfect

    Is it because Xbox 360 controller doesn't support on Windows 11 ?
Thema:

Gamepad Controller doesn't work on Windows 11

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