Game with gold Games

Hello Chris,

We recommend getting with support. They will be able to go over the account and asee what is going on.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks
• Step 3-----select games
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

thanks for the fast reply , ive do the hole hard reset job but no luck , my gold payment is good as well

[table][tr][td]10‎/‎13‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎9‎/‎14‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎8‎/‎15‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎7‎/‎19‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎6‎/‎15‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][/table]

Hey Snip3r,

I'm sorry to hear about this issue not being able to download Battlefield 1 that came out as a Games with Gold today.

Let's try starting off with a complete power cycle.

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
   
2. Unplug the console's power cable. Wait 5 minutes.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

If that doesn't work then we would need to make sure the payment was for your Gold subscription as you say only your Game Pass subscription is showing. I would suggest to look over your

Order History to make sure the Gold subscription was paid for. Also check the status of your Gold subscription by going to Settings>Account>Subscriptions.

If you would like further help for this matter, I suggest to contact
Xbox Support and get connected to a billing agent.

I hope the issue can get resolved!

Hi! Try going to account.xbox.com and clicking on the Tab that says "My Games" (after logging in). Does that display previous Xbox 360 games to you?

Hi Doug! When you sign in to your new Xbox One S with the same Xbox Live account, there will be a "Ready to Install" section listing all games that you are able to install onto that Xbox. If your old games (Games with Gold or purchased) are backwards compatible,
they will show up there! Here is a list of current Backwards Compatible games https://www.xbox.com/en-US/xbox-one/backward-compatibility , and here is
the FAQ section for Backwards Compatibility as well https://www.xbox.com/en-US/xbox-one/backward-compatibility#faqSection

Hope that helps!