Game will no longer start on Xbox One

My daughter can no longer play Zoo Tycoon as the game will not complete the start sequence, it used to work fine.

It gets to the Press A to start screen, press A and then the orange circle spins then goes back to the Press A to start screen again. ad-infinitum. Tried using different Xbox profiles with the same results. Tried different controllers, cleaned the disc etc.

Checked game information on the dashboard, it took a long time to complete and reported no save data, except there should be. Could the save data be corrupted and stopping the game from running?

Tried uninstalling and reinstalling from disc again, same results, Press A and spinning orange circle...

Is there anyway to get this game working again, if not how do I get a refund so my daughter can buy something that does work? Our other games work fine (both disc and digital) it is only this one that has an issue.

Thanks.

:)

 

Original Xbox games no longer start

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Erro ao iniciar Watch Dogs 2 comprado na pré encomenda. (Error starting Dogs 2 purchased on pre-orde

0x803f8007 - you no longer own the content or no longer have permission to access the content

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Error 0x803f8007 occurs when you try to start an Xbox One game or game add-on
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I've got it sorted now. I did a factory settings reset and then reinstalled (all) the games and Tycoon is working again. Looks like the console had corrupted the local save game.