Game trailers won’t play past 11 seconds on Xbox series x

I never played the first game, but after seeing the second trailer during the the Xbox Series X reveal I downloaded the first game on my Xbox. I will be preordering Senua's Sacrifice hopefully it will come with an Xbox Series X bundle.

According to the reveal trailer at the game awards, its called xbox series x.

So just to double check - if I get a Series X and I plug my hard drive into it, I won’t be able to play MWII? I will have to re purchase the game as the Series X version?

Yes all other games work just fine. But it seems that just gta won’t work. Ever since I tried to play it on my Xbox series x it has not worked. I don’t have the updated version of gta it is still the normal game but I looked it up and it said you can still play normal gta on Xbox series x.

Hi Darren! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Series X console. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I understand that you already have someone check your console and exhausted the workarounds such as removing the power cord and performing a console reset yet the issue still persists. Based on the description you provided, there is an internal issue with your console.

Kindly try to use different outlets and leave your console unplugged for the internal surge protector to reset itself. Also, the only other option left would be to try a different power cable.

If the issue still persists, I highly suggest having your console check for a free warranty repair option. If your console is no longer covered by warranty, you may also check your out-of-warranty repair option using the link below:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

You can also have your console repaired for a cheaper price at your local electronics shop if your console is already out of warranty.

For reference links:

https://answers.microsoft.com/en-us...nstay-on/ab9e5a95-1bf2-44dc-8919-54756dbeded7

https://answers.microsoft.com/en-us...-seconds/aa04a2a9-b37c-4323-882d-f1015620a364

https://answers.microsoft.com/en-us...-seconds/e22040ba-e727-497c-8b07-7e5f0a7b627a

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl