Game Telling me to buy again

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate if you're signed in under the correct Microsoft account. Please sign in to https://account.microsoft.com/billing/orders, from there locate the game order for the game "Minecraft for Windows", it should be stated as "completed".

If you're not seeing the game from there please check all Microsoft accounts that you own.

Hello elias gabriel5,



Welcome to the Microsoft Community.

I know you purchased Minecraft and redeemed it under your account, but you still need to purchase it when you use the same email.



First, you log out of your Microsoft account and log back in, sometimes logging back in can update your account's subscription and redemption history.



You can see your purchase history in the order history when you log in to https://account.microsoft.com/. If you have Minecraft purchase history in your account, but your account cannot play Minecraft, we recommend that you contact Xbox's technical support team, because since Microsoft Community is a public platform, it is not appropriate to publish your personal order information, you can provide your purchase record or chargeback record to the Xbox support team, they will have specialized personnel to solve the subscription redemption problem for you.

Contact us | Xbox Support

1. Select the "Contact us" button.

2. Select the drop-down menu option that matches your issue.

3. The next window will provide you with support articles based on your request. We recommend that you review the relevant articles before selecting the "View contact options" button.

4. In the last window, you will see multiple options. We recommend that you select the "Live Chat" or "Request a Call" option to talk to someone. Be sure to provide as many details as possible.

Please feel free contact me if you need more help.



Best regards

|Microsoft Community Support Specialist

The game in My game and apps shows preordered, but tells me to buy it again.

Thanks for all the Help and transaction was shown on my Xbox live account on the internet but not on my xbox so I just sent the download to my xbox and I got halo thanks for all the support it helped a lot!

On top of what my colleague said sometimes the Marketplace is slow to register a purchase. Wait a few minutes and check again and it may show up as purchased.