Game shuts console off

Discus and support Game shuts console off in XBoX Games and Apps to solve the problem; Hey everyone. I don't know if I am the only one that this has happened to, but every time that I try to load up the game, it'll shut my console off. I... Discussion in 'XBoX Games and Apps' started by ATVang1na4X4, Sep 20, 2015.

  1. ATVang1na4X4
    ATVang1na4X4 Guest

    Game shuts console off


    Hey everyone.

    I don't know if I am the only one that this has happened to, but every time that I try to load up the game, it'll shut my console off. I can open any other app/game on my console but Metal Gear. Has anyone else had this issue? It didn't use to do this until
    I updated the game.

    Thank you for your help!

    :)
     
    ATVang1na4X4, Sep 20, 2015
    #1
  2. OK Fowl
    OK Fowl Guest
    OK Fowl, Sep 20, 2015
    #2
  3. BiggRed2002
    BiggRed2002 Guest
    Console Shuts Off

    So when I’m playing a game my Xbox One S will just shut off. I’ve checked wires and everything’s plugged in. It’s gotten to the point today that it won’t even turn on anymore. Any ideas on a fix?
     
    BiggRed2002, Sep 20, 2015
    #3
  4. SLB4EVERPT Win User

    Console Shutting Off

    You seem to have ignored the why. I'd also like to know why this is even happening in the first place.
    I did not ignored the why, im not a xbox engineer to know how the xbox fails for that kind of issue. What I said was how potentially can fix (as you asked) that for my
    knowledge how to fix issues like that.
  5. GreyStormGaming Win User

    Console Shutting Off

    Lots of people are having a similar issue ! Especially with YouTube. I suggest you reset your console and avoid swutching between apps until the next software update (which is coming soon).
  6. Lukas025 Win User

    Console Shutting Off

    You seem to have ignored the why. I'd also like to know why this is even happening in the first place.
  7. Lukas025 Win User

    Console Shutting Off

    The thing is though, I'm apparently not the only person this is happening to. Other people have been experiencing this same issue recently. So it can't be a problem with my hardware.
  8. PlushRelic Win User

    Console shuts off

    Hello,jason imlay

    I recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

    Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
    First, delete the local save:
    1. Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
    2. Highlight the game title, and then press the Menu button  on your controller.
    3. Select Manage game and add-ons > Saved data.
    4. Select Delete all to remove the local save of this game, then follow the prompts.
    After you delete the local save, restart your Xbox:
    1. Press and hold the Xbox button  in the center of your controller.
    2. Select Restart console, then follow the prompts.
    After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
    Try playing the game again to see if re-syncing with the cloud corrected the game problem.

    If this issue persists i would recommend contacting Microsoft support->:Contact us | Xbox Support

    Hope this helps and Have a Great day !!
Thema:

Game shuts console off

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