Game share still isn’t working

Thanks for reaching out to us! I would recommend trying to sign into his profile directly then trying to install the game. Also, just double check that the other person does own the entitlement for "call of duty black ops Cold War". Otherwise, try to remove and re-add your account back onto the console.

Side Note: It is very important to make sure you know the primary email/password to the account before removing it from the console.

Hey there adikoolgamer,

Sorry to hear you are running into this problem with the game sharing feature. We do currently have an active service alert regarding signing into accounts, it is possible that this is causing some issues with the gameshares, You can get notified when this
issue has been resolved by going over to the
Xbox Live Status Page.

You can try to
Physically Power Cycle your Xbox One then giving it another try to see if this will help. If the issue persists I would wait until the service alert has been removed so that we can properly troubleshoot.

I hope this helps.

Did you happen to switch home xbox's during this time?

You are limited to 5 switches a year.

first off, game sharing by using the Home Xbox feature is only meant to be used by people in the same household and using it with people who are not family is against Xbox/Microsoft's terms of use and can result in an enforcement action against the accounts
involved.

maybe your friend switched his home Xbox to game share with someone else (or to play his games offline)

you'd have to ask him if that is the case.

but it could be a glitch, so try a Power Cycle just to rule that out.

hold the Xbox button on the front of the console for 10 seconds until the Xbox powers down then switch off the wall socket and pull the plug out of the wall socket. leave it for 10 minutes then plug it back in, switch it back on and turn on your Xbox. hopefully
that will sort it out.

but if your friend did switch his Home Xbox there is nothing anyone can do.

Yea i did switch my home xbox. I made my other friend’s account my home xbox after trying to launch the game multiple times with the same account that i was using to play the game for past few months.