Game sent to wrong email

RicooSuavee1985 · Mar 15, 2016

I just entered a redemption code to the wrong email (one that didn't exist), but I just created it, can you
resend the email again in order to redeem the game.

Email to: [Mod Removed]

:)

XBLRewards8 · Mar 15, 2016

Sent code to wrong email.

Hello Nath7830,

Unfortunately, we cannot adjust user registered information for the Vault in any way. We have escalated this issue to our Vault team for any alternative options.

{Parity} · Mar 15, 2016

Sent to the wrong email.

Contact support for assistance with purchasing issues. Contact Us | Xbox Support

Mister Beep · Mar 16, 2016

Hey RicooSuavee1985,

Which specific promotion is this in regards to? If it's the Name Your Game promotion, you'll want to fill out the form at the bottom of the

Name Your Game Promotion FAQ to receive assistance.

Be sure to let us know if it's a different promo so we can narrow down the issue for you!

Mister Beep

Hey RicooSuavee1985,

Which specific promotion is this in regards to? If it's the Name Your Game promotion, you'll want to fill out the form at the bottom of the

Name Your Game Promotion FAQ to receive assistance.

Be sure to let us know if it's a different promo so we can narrow down the issue for you!

denis97g

you should contact support for help at support.xbox.com

{Parity}

Contact support for assistance with purchasing issues. https://support.xbox.com/en-US/contact-us

Mister Gwyther

First, what was sent to the wrong email address? Second, what 4 digit code? Lastly, if you are having issues with your Unauthorized Access investigation, you will need to do this through phone support (support.xbox.com/contact-us).
Please call them, explain the situation calmly, and reference your original SR#. Thanks!

ZyX KrYpToN

Well this looks like an issue that you will have to contact Xbox Customer Support over the phone at 1800-4-MY-XBOX. They can deal with this issue more than anyone on here. Hope this helps and have a great day.

Game sent to wrong email