Game says I’m not using an active gamer profile?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

try the following

Deleting profile:

It's easy to remove a Microsoft account from your Xbox One console as you don't need to sign in. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the power supply/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamer image in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see the Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I accept.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

this is what it says completly (unable to access the active gamer profile. changes to settings or game progress may be lost.)

I’m on an Xbox series S not an Xbox one, and I have a microsoft account just not an account that works for xbox 360 games and it says I need a gamer profile

Worked! I was on chat online for hours and no resolution! Thanks!

He needs to use the 360 dashboard inside the game to download his profile with the same email and password he used to create his gamertag