Game says i dont own it so i refunded it but people say to delete and redownload the game

Hello
paddy0309!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about the issue that you're experiencing.

Are you currently signed in to the account that owns the license to the game?

I would first suggest
Remove / Add the profile from the Xbox console .

Once you've tried that, go to the Xbox Store on the console and try to launch the game from there.

Let us know how it goes!

Felix

Xbox forums support

Are you logged in with the account you redeemed the codes with?

Have you checked to make sure the games show up in your account's purchase history? Here is the support

page to help walk you through those steps.

Hope this helps!

Hey there Cpt H Price,

Do you gameshare by chance with someone else who owns the game? If so, it's possible they changed their console home association which has made it so you no longer are able to play it. You can confirm your purchase by visiting commerce.microsoft.com or reaching
out to the chat/phone teams. You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi Fireman1033,

Did you buy the Taken King dlc for Xbox One or Xbox 360?