Game saying "Do you own this game or app"

JJAgentFH3X007 · Sep 8, 2017

This week i got Forza Motorsport 6 with my free games with gold and the first time i played this week it was fine but then the next day i clicked the game it said "Do you own this game or app. So then i checked to see if i still had the game installed and
i did so then i tryed again and it said the same thing. Aftter that i unistalled it and reinstalled it and it said "Do you own this game or app. Now i don't know what to do.

:)

Idaliaxoxolala · Sep 8, 2017

Do you own this game or app?

I used a download token to play the game yesterday and today it's asking if I own the game or app.

onyxishere · Sep 8, 2017

Do you own this game or app?

Sorry to hear it. Please try holding the power button on the console for 10 seconds until it shuts down to see if that helps.

If it does not then you may need to try deleting then reinstalling the game. You can delete the game by highlighting it from the dashboard then press the start button on the controller and choosing Delete.

To reinstall go to My Games & Apps then Ready to Install.

Mauiie28 · Sep 27, 2017

Because Im having EXACTLY the same problem with Halo reach.

Mauiie28

Because Im having EXACTLY the same problem with Halo reach.

smileskybird

This has happened to me several times too.

1. Make sure if you've installed the game to an external HDD instead of your console internal storage, that the external HDD with the game on it, is connected to your Xbox One.

2. Ensure the game or app is up to date, and that it has fully been installed.

3. Ensure your console has the latest system update.

4. Restart your console and try again if the above don't work.

5. If the above don't work, contact Xbox Support, the official support agency Microsoft has delegated. Don't rely and wait for the reply of unofficial non Microsoft employee/support people to make a reply. Xbox Support since I've used it, is great. Although
they're not perfect, it is the official support body from Microsoft. And Microsoft has quality control over Xbox Support and standards of what is expected from Xbox Support. Last time I contacted them, they sent me a feedback email for me to rate them on the
service. In 2011 I rang them and they read of a script which was funny but kind of weird. But now they have chat so it's usually txt chat.

WPAK

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that fails please check what happens when you set the console as Offline and try to start the game to see what happens.

Let us know the results

onyxishere

Sorry to hear it. If you have the disc version of the game you will need to insert it to prove ownership. If you had purchased a digital copy of the game then you would not need to do this. As for the DLC please highlight the game on the Home screen and
press the Start button on your controller then select Manage Game. From there you can check to see if the DLC is installed to your console, if it is not you can go to the Ready to Install list in that menu and install the content so long as it was purchased
under your account.

xCHEMISTx

used a download token to play the game yesterday and today it's asking if I own the game or app.

Might have to set your Xbox to 'my home xbox' in settings.

Game saying "Do you own this game or app"