Game request for Xbox game pass ultimate

Hi Pawel! My name is Darhyl and I’d be more than happy to help you with your query.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since your standard game pass subscription was renewed then converted into game pass ultimate on Nov 4th, which means it's no longer possible to request a refund for the standard version because it was already converted into the Xbox game pass ultimate.

In this case, the duration of your standard game pass will be added to the duration of your game pass ultimate after conversion.

For example, if you have a 1 month of standard game pass, then you purchase and converted into 1 month of Xbox game pass ultimate, you will have a total of 2 months of Xbox game pass ultimate.

In addition, if you still want to request a refund, you will be cancelling your Xbox game pass ultimate in the process.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

It seems to me that you bought the standard Game Pass instead of the Game Pass Ultimate, so you will need to request a refund with support so that it has enough to convert to Ultimate.

Hi Reece,

Thanks for coming to the forums. Sounds like you had Ultimate game pass, this includes all subscriptions into one. So when you cancelled it cancelled all. Also, when you changed to Ultimate it changed your Xbox live subscription, into Game pass ultimate
time. Here is a link to the
Game pass Ultimate FAQ.

When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change.

You will need to request a call from support.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Hardware & Network
  
• Step 3-----under what is the issue select accessory isn't working right hit next
  
  Step 4 ----select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi,

if it was a digital download game you can request a refund.

Since the game is a Game pass ultimate game you can play this and many other games with that sub.

I know Playstation fan boys who purchased a Xbox only because of the Game Pass Ultimate offer !

So get it and enjoy many great games.

To request a refund go here xbox.com/refund. As for Game Pass. If you purchased Xbox Game Pass, then you would still need Game Pass Core or Xbox Game Pass Ultimate to play the game online, being as it is a multiplayer game.