Game removed from my downloads completely

flavonejr · Dec 27, 2014

So yesterday I had bought a redemption code from best buy for Minecraft for the xbox one console.

I redeemed it on my profile on my Xbox console and today when I went to play Minecraft it said I didn't own the game so I went to uninstall then to reinstall it. mm so I proceeded to the store to reinstall and I had to pay $19.99 for it again. I checked
my recent transactions and it doesn't appear there either. Is there a way my code for the game can be verified that it was used on my console and profile?

:)

Photonimus · Dec 27, 2014

Games purchased but no longer available.

Most of the time you can re-download if it's in your history, but every so often a game is removed from the system completely.

Smwutches · Dec 27, 2014

[BUG REPORT]

Generally anything you download can be redownloaded from your download history even after it's no longer possible to purchase from the marketplace. So that's not really a bug. It just means the games hasn't been completely removed from the servers.

flavonejr · Dec 27, 2014

Its working now but still doesn't appear in my transactions

maxen · Nov 1, 2018

Code redemptions do not appear in your transaction history - that's for when you buy from the game using funds (either Microsoft Account funds, credit/debit cards or PayPal).

The game should however show up in your Ready to Install list if it's not already installed on your console, but you seem to have it working now so all seems good.

maxen

Code redemptions do not appear in your transaction history - that's for when you buy from the game using funds (either Microsoft Account funds, credit/debit cards or PayPal).

The game should however show up in your Ready to Install list if it's not already installed on your console, but you seem to have it working now so all seems good.

flavonejr

Its working now but still doesn't appear in my transactions

Smwutches

Could a fellow Xbox Ambassador back me up on this? There have been instances where a game, due to licensing issues, even when purchased can be unavailable to download if completely removed from the marketplace?

There are a handful that were completely removed from the servers so you can't redownload them, but the Transformers games should still be downloadable.

Njal the Blue

Cancelling a download/s will remove the game completely. This is by design to stop getting corrupt files, from parcial dowloads.

Photonimus

Most of the time you can re-download if it's in your history, but every so often a game is removed from the system completely.

Game removed from my downloads completely