Game reinstalls every update

laconicLynx · Jan 11, 2017

99% of the time it just does this for infinite warfare . Every time theres an update the whole 54gb game reinstalls. EVERY TIME. 900mb update pops up, then the whole game just automatically uninstalls and starts reinstalling. Closer and closer to smashing
this piece of junk. Cant find anyone else online having this problem. And its extremely annoying.

:)

Xero Flux1 · Jan 11, 2017

Xbox One Game Installation and Update

yeah but do we really need to reinstall the game every time we need an update? because that's the way it does every time their is an update it uninstalls the game.

burntoutgamer · Jan 11, 2017

Is this the Master Chief Update?

The update is not 73 GB thats just reinstalling the game. In order to update it you have to re-install the game.

DIPDIP0TAT0CH1P · Jan 11, 2017

Hi there, make sure you have updated the console to the latest version of the software, before doing the COD update.

Please upvote if you found this post helpful.

laconicLynx · Jan 12, 2017

Sorry i shouldve included more info. Console has always been kept up to date. Ive tried deleting the game myself and reinstalling, hard resets, unplugging for a day, reinstalling my profile, buying a different copy of COD, hardwired and wireless connections,
and 2 hours with xbox support. I dont know why but the updates just dont recognize the game is installed and reinstall it every time.

Loraine Mon · Jan 17, 2017

Sorry i shouldve included more info. Console has always been kept up to date. Ive tried deleting the game myself and reinstalling, hard resets, unplugging for a day, reinstalling my profile, buying a different copy of COD, hardwired and wireless connections,
and 2 hours with xbox support. I dont know why but the updates just dont recognize the game is installed and reinstall it every time.
Click to expand...

Hi,

To properly isolate your concern, please provide answers to the following questions:

Does the issue occur on your other games?

Are there any error messages when you launch or play the game?

Are you playing the game online?

When did the issue start?

We're looking forward to your response.

laconicLynx · Jan 29, 2017

To properly isolate your concern, please provide answers to the following questions:

Does the issue occur on your other games?

Are there any error messages when you launch or play the game?

Are you playing the game online?

When did the issue start?

We're looking forward to your response.
Click to expand...

Its done it with one other game before, just one time. But does it every time theres an infinite warfare update. No error messages, yes online, started when i got infinite warfare. Most recently was yesterday, again a 1000mb update and its been installing
now for 9 hours at 89%. Im absolutely done with it.

Loraine Mon · Jan 30, 2017

To properly isolate your concern, please provide answers to the following questions:

Does the issue occur on your other games?

Are there any error messages when you launch or play the game?

Are you playing the game online?

When did the issue start?

We're looking forward to your response.

Its done it with one other game before, just one time. But does it every time theres an infinite warfare update. No error messages, yes online, started when i got infinite warfare. Most recently was yesterday, again a 1000mb update and its been installing
now for 9 hours at 89%. Im absolutely done with it.
Click to expand...

We appreciate your response. Based on your answers, there may be a problem with your console's operating system that is preventing the game from playing properly. To resolve your concern, you can reset your console’s OS without deleting your games or apps.

To reset your console without losing your game data, follow these steps:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

On the Reset your console? screen, select Reset and keep my games & apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Be sure you don’t select Reset and remove everything at this point. This option resets the console to factory settings, and all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You
should only use this option as a last resort in some troubleshooting cases.

If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen.

Let us know how it goes.

laconicLynx · Jan 30, 2017

We appreciate your response. Based on your answers, there may be a problem with your console's operating system that is preventing the game from playing properly. To resolve your concern, you can reset your console’s OS without deleting your games or apps.

To reset your console without losing your game data, follow these steps:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

On the Reset your console? screen, select Reset and keep my games & apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Be sure you don’t select Reset and remove everything at this point. This option resets the console to factory settings, and all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You
should only use this option as a last resort in some troubleshooting cases.

If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen.

Let us know how it goes.
Click to expand...

I already tried that, i chatted with support for a few hours. Im pretty sure we covered anything i can do. I dont know what else to do but get rid of the system. I was hoping someone else had this issue and found a fix, but i havent found anyone yet.

Loraine Mon · Nov 2, 2018

We appreciate your response. Based on your answers, there may be a problem with your console's operating system that is preventing the game from playing properly. To resolve your concern, you can reset your console’s OS without deleting your games or apps.

To reset your console without losing your game data, follow these steps:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

On the Reset your console? screen, select Reset and keep my games & apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Be sure you don’t select Reset and remove everything at this point. This option resets the console to factory settings, and all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You
should only use this option as a last resort in some troubleshooting cases.

If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen.

Let us know how it goes.

I already tried that, i chatted with support for a few hours. Im pretty sure we covered anything i can do. I dont know what else to do but get rid of the system. I was hoping someone else had this issue and found a fix, but i havent found anyone yet.
Click to expand...

If you are still experiencing the same issue after performing the steps that we have provided, that means there is an issue with the console’s storage. It causes the updates not to install or download properly.

Since we have already exhausted all the possible troubleshooting steps to resolve your issue, we recommend that you send the console for repair by following the steps on this
link.

If you are unable to access the Device repair page online, you can also contact our Xbox Chat Support so they can process the repair manually for you.

Let us know if you have further queries.

laconicLynx

We appreciate your response. Based on your answers, there may be a problem with your console's operating system that is preventing the game from playing properly. To resolve your concern, you can reset your console’s OS without deleting your games or apps.

To reset your console without losing your game data, follow these steps:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

On the Reset your console? screen, select Reset and keep my games & apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Be sure you don’t select Reset and remove everything at this point. This option resets the console to factory settings, and all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You
should only use this option as a last resort in some troubleshooting cases.

If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen.

Let us know how it goes.

I already tried that, i chatted with support for a few hours. Im pretty sure we covered anything i can do. I dont know what else to do but get rid of the system. I was hoping someone else had this issue and found a fix, but i havent found anyone yet.

Loraine Mon

We appreciate your response. Based on your answers, there may be a problem with your console's operating system that is preventing the game from playing properly. To resolve your concern, you can reset your console’s OS without deleting your games or apps.

To reset your console without losing your game data, follow these steps:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

On the Reset your console? screen, select Reset and keep my games & apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Be sure you don’t select Reset and remove everything at this point. This option resets the console to factory settings, and all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You
should only use this option as a last resort in some troubleshooting cases.

If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen.

Let us know how it goes.

I already tried that, i chatted with support for a few hours. Im pretty sure we covered anything i can do. I dont know what else to do but get rid of the system. I was hoping someone else had this issue and found a fix, but i havent found anyone yet.

If you are still experiencing the same issue after performing the steps that we have provided, that means there is an issue with the console’s storage. It causes the updates not to install or download properly.

Since we have already exhausted all the possible troubleshooting steps to resolve your issue, we recommend that you send the console for repair by following the steps on this
link.

If you are unable to access the Device repair page online, you can also contact our Xbox Chat Support so they can process the repair manually for you.

Let us know if you have further queries.

laconicLynx

Sorry i shouldve included more info. Console has always been kept up to date. Ive tried deleting the game myself and reinstalling, hard resets, unplugging for a day, reinstalling my profile, buying a different copy of COD, hardwired and wireless connections,
and 2 hours with xbox support. I dont know why but the updates just dont recognize the game is installed and reinstall it every time.

Loraine Mon

To properly isolate your concern, please provide answers to the following questions:

Does the issue occur on your other games?

Are there any error messages when you launch or play the game?

Are you playing the game online?

When did the issue start?

We're looking forward to your response.

Its done it with one other game before, just one time. But does it every time theres an infinite warfare update. No error messages, yes online, started when i got infinite warfare. Most recently was yesterday, again a 1000mb update and its been installing
now for 9 hours at 89%. Im absolutely done with it.

We appreciate your response. Based on your answers, there may be a problem with your console's operating system that is preventing the game from playing properly. To resolve your concern, you can reset your console’s OS without deleting your games or apps.

To reset your console without losing your game data, follow these steps:

Scroll left on the Home screen to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console.
On the Reset your console? screen, select Reset and keep my games & apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Be sure you don’t select Reset and remove everything at this point. This option resets the console to factory settings, and all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You
should only use this option as a last resort in some troubleshooting cases.

If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen.

Let us know how it goes.

laconicLynx

To properly isolate your concern, please provide answers to the following questions:

Does the issue occur on your other games?

Are there any error messages when you launch or play the game?

Are you playing the game online?

When did the issue start?

We're looking forward to your response.

Its done it with one other game before, just one time. But does it every time theres an infinite warfare update. No error messages, yes online, started when i got infinite warfare. Most recently was yesterday, again a 1000mb update and its been installing
now for 9 hours at 89%. Im absolutely done with it.

Game reinstalls every update